The Provider Relations Coordinator (PRC) is responsible for managing communication and relationships with healthcare providers to ensure timely, accurate, and compliant processing of medical record requests. This role acts as a key liaison between providers and internal teams, ensuring smooth coordination, issue resolution, and adherence to service-level expectations.

Essential Duties & Responsibilities:

- Serve as the primary point of contact for assigned healthcare providers regarding medical record requests.
- Manage inbound and outbound communications via email, phone calls, and internal ticketing systems.
- Follow up with providers to obtain medical records within defined turnaround times.
- Ensure accurate documentation of all provider interactions and request updates in the system.
- Address provider inquiries, concerns, and escalations in a professional and timely manner.
- Coordinate with internal support, QA, and escalation teams to resolve delays or issues.
- Maintain strong working relationships with providers through clear, polite, and consistent communication.
- Ensure compliance with HIPAA and company policies at all times.
- Track pending requests and proactively identify risks to deadlines.
- Meet daily productivity and quality benchmarks.

Requisite Experience

- Excellent written and verbal communication skills in English.
- Solid email etiquette and professional phone communication.
- Ability to manage multiple requests and follow-ups simultaneously.
- Attention to detail and accuracy in documentation.
- Basic understanding of healthcare records, provider workflows, or revenue cycle processes (preferred).
- Comfortable working with CRM, ticketing systems,



and internal tools.
- Strong time-management and organizational skills.
- Ability to work independently in a remote environment.

Preferred Qualifications

- Prior experience in healthcare support, provider relations, or medical records processing.
- Experience working in a customer support or coordination role.
- Familiarity with HIPAA compliance standards.

Schedule: 9AM-5PM EST or 12PM-8PM EST. Monday-Saturday (48 hours)

ChartRequest is an Equal Opportunity Employer:
We do not discriminate on the basis of race, religion, color, national origin, sex,
gender, gender expression, sexual orientation, age, marital status, veteran
status, or disability status. We will ensure that individuals with disabilities are
provided reasonable accommodation to participate in the job application or
interview process, to perform essential job functions, and to receive other
benefits and privileges of employment. Please contact us to request
accommodation.

Rising Stars @ ChartRequest:
At ChartRequest, our Rising Stars Program, part of the ChartRequest Operating
System (ChartRequest OS), focuses on doing less, better. This program, along
with our Rocks and Focus Jira Project, creates clear advancement paths for team
members over 90 or 180 days.



We prioritize promoting from within to preserve
our Culture and Values, ensuring team members succeed in their new roles with
support from the organization. Managers and team members with LMA
responsibility should follow these steps to facilitate smooth transitions and
continued success, fostering a growth-oriented workplace where every team
member can thrive.

The ChartRequest PATH.
Great expectations between ChartRequestors. Every ChartRequestor is on the
ChartRequest PATH. When you are on the ChartRequest PATH you must be a
team player that is a polite and respectful problem solver. Being Accountable for
your work and actions, as well as being a trustworthy team player is paramount
to success on this PATH. If you are on the ChartRequest PATH, you must strive to
be helpful at all times to your teammates, clients, and all end-users in the
ChartRequest ecosystem.

P - Polite, Respectful Problem Solver
A - Accountable
T - Trustworthy Team Player
H – Helpful

Job Type: Full-time

Pay: Up to ₹450,000.00 per year

Benefits:

- Paid time off

Application Question(s):

- Do you have familiarity with healthcare industry and HIPAA regulations? (Yes/No)
- How many years of international experience in Customer Service (Email Support) experience do you currently have?
- How many years of international experience in Customer Service (Chat Support) experience do you currently have?
- How many years of international experience in Customer Service (Voice) do you currently have?

Experience:

- Customer service: 1 year (Required)

Work Location: Remote

📌 Provider Relations Coordinator (Remote) (India)
🏢 ChartRequest
📍 India