the Opportunity

Osprey International is hiring on behalf of one of its clients, a well-established healthcare provider based in Malappuram, Kerala. The organization is committed to delivering high-quality, patient-centric healthcare services and is looking for enthusiastic and customer-focused Tele-calling Executives to strengthen its patient engagement and appointment coordination team.

Position Summary

The Tele-calling Executive will be responsible for contacting prospective and existing patients, providing information about healthcare services, scheduling appointments, following up on enquiries, and maintaining positive relationships with patients. The ideal candidate should possess excellent communication skills, a customer-centric attitude, and the ability to meet daily call and appointment targets while maintaining professionalism.

Key Responsibilities

- Make outbound calls to prospective and existing patients to promote healthcare services and campaigns.
- Handle inbound calls professionally and address patient enquiries.
- Schedule, reschedule, and confirm patient appointments.
- Follow up with patients regarding consultations, treatments, and promotional health packages.
- Maintain accurate records of all interactions in the CRM or patient management system.
- Coordinate with the reception and clinical teams to ensure seamless patient scheduling.
- Achieve daily, weekly, and monthly call and appointment targets.
- Resolve basic patient concerns and escalate complex issues to the appropriate department.
- Maintain confidentiality of patient information and comply with organizational policies.
- Build and maintain positive relationships with patients through courteous and professional communication.

Required Qualifications

- Bachelor's Degree or Diploma in any discipline.
- Additional certifications in customer service, sales,



or communication will be an advantage.

Experience

- Candidates with 1–2 years of experience in tele-calling, customer service, telesales, healthcare coordination, or a similar role will be preferred.

Required Skills & Competencies

- Excellent verbal communication skills in Malayalam and English.
- Ability to communicate effectively in Hindi will be an added advantage.
- Solid customer service and interpersonal skills.
- Good telephone etiquette and active listening skills.
- Basic computer proficiency, including MS Office.
- Experience working with CRM or patient management software is preferred.
- Strong persuasion and relationship-building skills.
- Ability to multitask and work in a target-oriented environment.
- Positive attitude with a patient-focused approach.
- Good organizational and time management skills.

Employee Advantages

- Accommodation provided by the employer (subject to company policy).
- Kitchen facility available for employees staying in the provided accommodation.
- Opportunity to work with a reputed healthcare organization.
- Qualified and collaborative work environment.
- Career development opportunities.

Working Hours

Day Shift: 9:00 AM – 6:00 PM

Additional working hours may be required based on operational requirements.

Equal Prospect Statement

Osprey International is an equal opportunity recruitment partner hiring on behalf of one of its clients. We are committed to fostering an inclusive recruitment process and encourage applications from qualified candidates regardless of age, gender, disability, religion, ethnicity, or other protected characteristics. Where the client has indicated a hiring preference based on specific operational requirements, all applications will continue to be assessed based on qualifications, experience, and suitability for the role.

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

📌 Tele Calling Executive (India)
🏢 OSPREY INTERNATIONAL
📍 India