Job Title: Customer Support Associate(Technical)

Experience Required: 1 - 2 yr (preferred- any prior experience in customer facing role)

Job Module: WFH

Shift Commitment: 7:30 hours ( Rotational Shift )

Salary: Rs.15k - 25k per month fixed + incentives on a performance basis

Company Overview: We’re FlexiFunnels – a very fast-growing Software company with 15000+ users in the last 3.5 years, are growing @ 12% a MONTH and are fully bootstrapped. FlexiFunnels is the most advanced funnel builder on the planet and it is powered with super-advanced features that you get nowhere else on any single platform on the entire internet. We are a team of 82 and expanding at a good pace.

We were the No.1 ranked software company in India on Trustpilot with more than 1500+ 5-star reviews. We have incredible proof of THOUSANDS upon THOUSANDS of SUCCESS STORIES of our customers getting results using our product. Long story short, we’re in our expansion phase and expecting 150% growth in 2026.

Know more about us by visiting the link: https://flexifunnels.com

Responsibilities:

- Build and maintain strong, long-lasting customer relationships
- Ensure the successful implementation of the company's solutions for clients
- Identify and drive opportunities for customer satisfaction
- Proactively manage the customer lifecycle and ensure customer retention
- Assess, clarify, and validate customer needs on an ongoing basis
- On call / chat support,



the candidate should have good analytical skills to understand customers' concerns without making them repeat
- Prepare and deliver customer presentations and performance reviews
- Track and report key account metrics
- Provide feedback to the product development team based on insights gathered from customer interactions
- Explore New Ideas for the Support Department

Qualifications:

- Excellent communication skills, both written and verbal, with the ability to engage and build rapport with customers.
- Customer-oriented and able to adapt/respond efficiently and professionally.
- Empathy and patience to understand customer needs, challenges, and objectives.
- Strong problem-solving skills to identify and address customer concerns effectively.
- Coachable and open to learning new techniques and processes.
- Ability to work independently and collaboratively within a team.
- Analytical skills to interpret customer data and metrics, identify trends, and make data-driven decisions to improve customer success.

Laptop/Computer Specifications:

- Specifications - Intel i3 4th gen or AMD a8
- RAM - 4 GB

Pay: ₹15,000.00 - ₹25,000.00 per month

Advantages:

- Health insurance
- Leave encashment
- Paid sick time
- Paid time off
- Work from home

Application Question(s):

- Post filling in this form, our team will reach out to you: https://forms.gle/2BCjQ7F1GorLFFiq5

Experience:

- technical customer support: 1 year (Required)

Work Location: Remote

📌 Customer Support Associate (India)
🏢 FlexiFunnels
📍 India