Handle incoming and outgoing calls from patients, attendants, and prospective patients.

* Provide accurate information regarding hospital services, departments, doctors, appointments, and timings.

* Schedule, reschedule, and confirm patient appointments.

* Attend patient queries and provide appropriate assistance or escalate issues when required.

* Make follow-up calls to patients regarding appointments, consultations, reports, and services.

* Coordinate with various hospital departments to resolve patient queries.

* Maintain proper records of calls, appointments, enquiries, and follow-ups.

* Conduct patient satisfaction and feedback calls when required.

* Support promotional and awareness campaigns through outbound calls.

* Maintain confidentiality of patient and hospital information.

* Handle calls professionally and ensure a positive patient experience.

* Achieve assigned call, enquiry, appointment, and follow-up targets.

Work Location: In person

📌 Executive.Call Center (India)
🏢 KIMS Valiyath
📍 India