Job Description: Customer Support Executive

​Location: Jaipur, Rajasthan

Employment Type: Full time

Salary (CTC): Up to ₹30,000 per month (CTC will be fixed based on relevant work experience)

Work Mode: On-site

​Role Overview

​We are looking for a dedicated and customer-focused Customer Support Executive to join our team in Jaipur. In this role, you will be the primary point of contact for resolving customer queries, providing product/service information, and ensuring high levels of customer satisfaction via Inbound/Outbound Calls, Chat, and Email channels.

​Key Responsibilities

- ​Customer Interaction: Handle customer inquiries promptly and professionally via voice (call) and non-voice (chat/email) channels.

- ​Issue Resolution: Identify, troubleshoot, and resolve customer issues regarding products, services, or account inquiries efficiently.

- ​Data Management: Log customer interactions, details of inquiries, comments, and actions taken accurately in the internal CRM database.
- ​Quality Maintenance: Adhere to company communication guidelines, escalation matrix, and quality parameters to maintain standard CSAT (Customer Satisfaction) scores.

- ​Product Knowledge: Maintain an up-to-date understanding of company offerings, policies,



and ongoing promotions.

- ​Team Collaboration: Escalate complex technical or operational issues to higher-tier support or relevant internal departments.

​Eligibility & Qualification Requirements

- ​Education: Graduate or Undergraduate (12th Pass) in any stream.
- ​Experience:. ​Key Competencies
- ​Freshers with strong communication skills are welcome to apply.
- ​Candidates with 6 months to 3+ years of customer service/BPO experience will be eligible for higher pay bands within the bracket.
- ​Language Proficiency: Strong verbal and written communication skills in English and Hindi.
- ​Technical Skills: Basic computer knowledge, proficient typing speed, and familiarity with MS Office or CRM software.
- ​Shift Flexibility: Willingness to work in rotational shifts and rotational days off as per operational requirements.
- ​Strong problem-solving abilities and critical thinking.
- ​Empathy, patience, and active listening skills.
- ​Ability to handle stressful situations calmly and professionally.
- ​Detail-oriented with good multi-tasking skills.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Customer Support Executive (India)
🏢 Eventrics Multi Tasking Solutions
📍 India