Role Overview

We are looking for an Operations & Admin Executive to manage daily operational tasks across our online store and offline activities. This role requires a detail-oriented, proactive individual who can efficiently handle multiple responsibilities in a quick-paced environment.

Key Responsibilities

1. Customer Communication

- Manage and respond to WhatsApp Business inquiries in a timely and professional manner
- Assist customers with product queries, order updates, and general support

2. Order Management & Fulfilment (SCC Cricket Section & SK Global Websites)

- Process and manage orders via Shopify
- Coordinate order packing, dispatch, and tracking
- Handle customer follow-ups related to orders

3. Offline Operations

- Coordinate with customers for offline order pickups
- Ensure smooth handover and proper tracking of collected orders

4. Shopify Store Management

- Assist in editing and updating the Shopify website
- Upload products, images, and descriptions
- Support ongoing website improvements and development (training will be provided)

5. Marketing & Outreach

- Conduct cold emailing and outreach campaigns
- Assist in executing marketing initiatives and promotions




- Support lead generation and customer acquisition efforts

6. General Administrative Tasks

- Handle day-to-day operational and miscellaneous tasks
- Maintain organized records of orders, customers, and communications
- Assist in processing clothing orders, including:
- Creating and managing Excel sheets
- Liaising with vendors for production and dispatch
- Coordinating with courier partners for delivery

7. App Operations (SKTB )

- Manage and support day-to-day operations of the SKTB App
- Assist users with queries and coordinate with the support team for issue resolution

8. Accounting & Inventory Support

- Handle basic Zoho Accounting tasks
- Assist with inventory tracking and updates

Pay: ₹25,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Zoho Inventory Basic Understanding: 1 year (Preferred)
- Admin or Assistant: 1 year (Required)

Language:

- English (Required)
- Hindi (Preferred)

Work Location: Hybrid remote in Dhanori, Pune, Maharashtra

📌 Global Administrative Assistant (Dhanori)
🏢 SportsKingdom India Private
📍 Dhanori