We are looking for a Collection Executive to join our team at Law Marshal. The role offers ₹12000 - ₹18000 and involves managing customer calls, delivering outstanding customer service related to Loan/ Credit Card. Join us for a great work workplace with various opportunities for career growth.
Key Responsibilities:
- Manage incoming and outgoing calls in a professional manner.
- Respond to customer inquiries, complaints and concerns with a problem-solving mindset.
- Log customer interactions and track follow-ups.
- Offer timely and relevant solutions to resolve customer issues.
- Collaborate with team members to escalate and address more complex concerns.
- Meet key performance metrics including call handling time, customer satisfaction and resolution rates.