We're Hiring | Customer Service Executive (Australian Process)
Location: Sec 48, Sohna Road, Gurgaon (Work from Office)
Shift: Australian Shift M-F (3:00 AM- 12 PM IST)
Company: Stone Depot

We are looking for a smart and proactive individual who can effectively manage the after-sales process, including handling customer escalations, assisting customers with their concerns, improving customer reviews, and identifying and addressing gaps in the overall customer experience.

Key Responsibilities:

- Manage customer queries via calls, emails, and text.
- Handle customer escalations and ensure timely resolution.
- Coordinate with internal teams to deliver an exceptional customer experience.
- Build strong client relationships and encourage customer reviews after successful issue resolution.

Requirements:

- 2–4 years of Customer Service experience.




- Excellent verbal and written communication skills to manage Australian clients.
- Experience in escalation handling and customer relationship management.
- Experience in a blended support setting is preferred.

Interested candidates can share their resume at [email protected]

Pay: ₹400,000.00 - ₹550,000.00 per year

Application Question(s):

- Are you currently living in or ready to relocate to Gurugram?
- What is your expected annual CTC in INR? (CTC up to 5.5 LPA)
- Are you comfortable with the shift timing from 3 AM to 12 PM, Monday to Friday? Work from the office? (No cabs)
- What is your current fixed CTC?
- How many years of experience do you have in international blended process?

Work Location: In person

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