Job Summary
Role Objective:

To ensure smooth backend operations, real-time client communication, and structured process coordination across teams for seamless program delivery, client satisfaction, and internal alignment.

Key Responsibilities:

1. Chat Executive (Client Communication)

- Manage and execute WhatsApp, Instagram DM, and email sequences.
- Respond to client inquiries with empathy and clarity using pre-approved scripts.
- Tag and escalate queries to relevant departments (Sales, CS, Healing, Tech).
- Monitor performance of chat sequences; suggest improvements when needed.
- Update CRM or Google Sheets with chat outcomes and conversions.

2. Admin Assistance

- Maintain program folders, session trackers, Zoom links, and client logs.
- Assist in client onboarding: sharing welcome kits, intake forms, group links.
- Coordinate schedules for healers/coaches; update calendars as needed.
- Maintain database hygiene: organize Google Drive, tag documents, follow naming SOPs.

3. Process Coordination

- Follow up with internal teams (Sales, Design, Tech, CS) for task completion.
- Monitor SOP implementation across client delivery and operations.




- Maintain process dashboards, checklists, and reporting formats.
- Flag bottlenecks in execution and propose actionable solutions.

Required Skills & Traits

- Strong communication skills (written and verbal)
- Organized, proactive, and detail-oriented
- Familiarity with Google Workspace (Docs, Sheets, Calendar, Drive)
- Comfort using Canva, WhatsApp Business, Zoom, Telegram
- Ability to multitask and manage deadlines with calm professionalism

If you are a motivated individual looking to contribute to a agile team while supporting executive functions, we encourage you to apply for this exciting opportunity.

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

- Work from home

Application Question(s):

- Are you available to join immediately?
- What was last drawn salary per month?
- Are you willing to work on Weekends?
- Do you have a laptop?
- Do you have stable internet connection for remote working?

Education:

- Bachelor's (Required)

Work Location: Remote

📌 Chat Executive, Admin & Process Coordinator (India)
🏢 The Healing Wiz
📍 India