Key Responsibilities:

● Handle all incoming customer queries through chat, WhatsApp, and email while maintaining a professional and empathetic tone.

● Assist customers with order placement, tracking, exchanges, and warranty-related issues.

● Maintain thorough knowledge of product details, including materials, sizing, and warranty terms, to guide customers effectively.

● Resolve customer issues quickly and accurately, ensuring a high level of satisfaction.

● Collaborate with the AI chatbot system to monitor and improve automated responses and overall chat flow.

● Coordinate with logistics and operations teams to ensure smooth returns, exchanges, and deliveries.

● Record all customer interactions accurately within the CRM system for reporting and follow-up.

● Collect and share recurring customer insights to help improve support quality.

What We’re Looking For:

● Excellent written communication skills in English; proficiency in Hindi is an advantage.

● Strong typing skills and attention to detail.

● Empathetic and patient approach to handling customer queries.





● Basic computer and CRM knowledge (Shopify, Freshdesk, or similar tools preferred).

● Familiarity with AI chat systems; experience with Sage Pilot is a plus.

● Prior experience in e-commerce or D2C customer support preferred; freshers with solid communication skills are also welcome.

● Must be able to work on-site in Goregaon East, Mumbai Suburban.

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Paid time off
- Provident Fund

Application Question(s):

- Do you have any previous experience in Customer support for a d2c e-commerce brand?

- How many years of experience do you hold in customer Support ?

- This is a full time in office role at Goregaon East, Mumbai, are you willing to travel to the location for the role?

- What are your in hand salary expectations (do not apply if your ask exceeds 30,000 monthly).

- What is your last/current in hand monthly salary?

Work Location: In person

📌 E-Commerce Customer Support Executive (India)
🏢 Mesmerize India
📍 India