Key Responsibilities:

- Oversee the daily operations of the front office, including reception, reservations, and guest services.
- Ensure a high standard of guest satisfaction and handle guest complaints professionally.
- Manage and train front office staff, prepare duty rosters, and ensure smooth shift operations.
- Maintain records, reports, and budgets for the front office department.
- Coordinate with other departments to ensure seamless guest experiences.
- Monitor room availability, rates, and revenue optimization.
- Implement and follow hotel policies and standard operating procedures.

Qualifications & Skills:

- Bachelor’s degree/diploma in Hotel Management or related field.
- Minimum 1–3years of experience in front office operations, preferably in a supervisory role.
- Strong communication, leadership, and problem-solving skills.
- Proficiency in hotel management software and MS Office.
- Fluency in English and Malayalam preferred.

Job Type: Full-time

Pay: ₹17,000.00 - ₹25,000.00 per month

Perks:

- Food provided

Work Location: In person

📌 Front Office Manager (India)
🏢 Nexstay Hotels & Resorts
📍 India