Location: Kozhikode (Calicut), Kerala
Department: Business Development / Growth
Employment Type: Full-time
Experience: 1–3 Years

About Potafo

At Potafo, we're on a mission to bring local flavours to your doorstep — faster, fresher, and better. As we expand across towns and hubs in Kerala, our restaurant partners are at the heart of our growth.

We're looking for a Key Account Executive who can build strong relationships with restaurant partners, improve account performance, and help our partners grow their business on Potafo.

If you're someone who enjoys working with people, solving problems, analysing performance, and seeing your accounts grow, this role is for you.

What You'll Do

- Manage Key Restaurant Accounts: Own an assigned portfolio of restaurant partners and act as their primary point of contact.
- Drive Account Growth: Work with partners to improve orders, revenue, AOV, customer ratings, and overall performance.
- Build Solid Relationships: Maintain regular engagement with restaurant owners and managers to strengthen long-term partnerships.
- Improve Partner Performance: Track key metrics such as orders, AOV, ratings, preparation time, cancellations, and SLA adherence, and take corrective actions where required.
- Drive Visibility & Promotions: Promote sponsored listings, visibility packages, offers, and campaigns that help restaurants grow on the platform.
- Execute Campaigns: Coordinate with restaurant partners and the Marketing team to execute seasonal promotions and growth initiatives.
- Retain & Reactivate Partners: Identify inactive or underperforming accounts and work on improving engagement and performance.
- Handle Commercial Discussions:



Support negotiations around offers, promotions, visibility, and partnership terms.
- Resolve Partner Issues: Coordinate with Operations, Customer Support, Finance, and Tech teams to resolve vendor concerns quickly.
- Conduct Field Visits: Regularly meet restaurant partners to strengthen relationships, understand business challenges, and identify growth opportunities.

What We're Looking For

- 1–3 years of experience in Key Account Management, Vendor Management, Business Development, Sales, or Partner Relations.
- Experience working with restaurants, food delivery, hospitality, e-commerce, retail, or other marketplace businesses is preferred.
- Strong communication and relationship-building skills.
- Commercial mindset with the ability to identify opportunities to grow partner revenue.
- Comfortable working with performance data, reports, and basic Excel.
- Good negotiation and problem-solving abilities.
- Ability to manage multiple restaurant accounts simultaneously.
- Comfortable with regular field visits across Kozhikode.
- Self-driven, target-oriented, and comfortable working in a fast-paced startup environment.

What You'll Get

- Opportunity to work directly with some of the leading restaurant partners in the city.
- Ownership of a portfolio of key accounts and their growth.
- Exposure to restaurant business, marketplace operations, campaigns, and partner growth strategies.
- Fast-paced startup environment with direct business impact.
- Clear growth opportunities within Key Accounts, Vendor Management, Business Development, and Growth.

Pay: ₹18,000.00 - ₹35,000.00 per month

Work Location: In person

📌 Key Account Manager (India)
🏢 POTAFO PRIVATE
📍 India