We are seeking an experienced Senior Software Engineer - SugarCRM to design, develop, enhance, and support enterprise-scale CRM solutions built on the SugarCRM platform. The ideal candidate will possess strong SugarCRM development expertise combined with emerging AI/Generative AI knowledge to help modernize customer engagement, service operations, case management, and business automation processes.

The role involves working closely with business stakeholders, architects, product owners, and cross-functional development teams to deliver scalable, secure, and high-performing CRM solutions integrated with multiple enterprise applications and AI-powered capabilities.

Key Responsibilities

SugarCRM Development & Architecture

- Design, develop, configure, and customize SugarCRM modules, workflows, business rules, and user interfaces.
- Develop custom SugarCRM extensions using PHP, JavaScript, REST APIs, Logic Hooks, Scheduler Jobs, and custom modules.
- Implement and maintain SugarCRM integrations with external systems through APIs, middleware platforms, batch processing, and event-driven architectures.
- Support data migration, data synchronization, and CRM transformation initiatives.
- Perform root cause analysis and resolve complex production issues.
- Ensure adherence to coding standards, security practices, and software engineering best practices.

Integration & Enterprise Solutions

- Develop and support integration with third-party applications, contact center solutions, communication platforms, payment systems, and customer databases.
- Design and implement RESTful APIs and microservices supporting CRM operations.
- Support file-based and real-time integrations involving SFTP, message queues, web services, and cloud platforms.




- Collaborate with enterprise architects to ensure scalable and resilient solution designs.

AI & Automation Initiatives

- Leverage Generative AI and AI-assisted development tools to improve engineering productivity and solution quality.
- Design AI-enabled CRM capabilities such as:
- Intelligent case routing
- Agent assist recommendations
- Customer sentiment analysis
- Knowledge-based response generation
- Automated case summarization
- Predictive customer insights

- Integrate AI services using Azure OpenAI, Azure AI Services, Copilot Studio, Microsoft Copilot, Gemini, or equivalent platforms.
- Evaluate and implement AI-powered automation opportunities across customer service and case management workflows.

DevOps & Quality Engineering

- Participate in CI/CD implementation and release management processes.
- Conduct code reviews and mentor junior team members.
- Develop unit tests and support functional, system, integration, and performance testing activities.
- Monitor application performance and implement optimization strategies.
- Ensure compliance with security, privacy, and regulatory requirements.

Leadership & Collaboration

- Mentor developers and provide technical guidance across SugarCRM initiatives.
- Participate in architecture reviews and technical design discussions.
- Estimate effort, manage technical risks, and contribute to project planning.
- Work with global teams, clients, and stakeholders to ensure successful project delivery.





Required Qualifications

- Bachelor’s degree in computer science, Information Technology, Engineering, or related discipline.
- 5-8+ years of software development experience.
- 3-5+ years of hands-on SugarCRM development experience.
- Strong expertise in:
- SugarCRM Architecture
- PHP
- JavaScript
- REST APIs
- SQL/MySQL
- HTML/CSS
- Linux Setting
- Git Version Control

- Experience with enterprise CRM implementations, upgrades, and integrations.
- Strong debugging, troubleshooting, and analytical skills.
- Experience working in Agile/Scrum environments.

Preferred Qualifications

- Experience with:
- Azure Cloud
- Microsoft Power Platform
- Azure OpenAI
- Copilot Studio
- Microsoft Copilot
- AI/ML platforms
- ETL and Data Migration tools
- Contact Centre Integrations
- Middleware Platforms

- Knowledge of:

- Prompt Engineering
- Retrieval-Augmented Generation (RAG)
- Conversational AI
- Intelligent Document Processing
- Customer Analytics
- AI Governance and Responsible AI practices

Desired Skills

Technical Skills

- SugarCRM Development
- PHP
- JavaScript
- SQL / MySQL
- REST APIs
- Web Services
- Git
- CI/CD
- Azure Cloud
- AI Integration Frameworks
- DevOps

Soft Skills

- Strong communication and stakeholder management
- Problem-solving and analytical thinking
- Leadership and mentoring abilities
- Customer-focused mindset
- Ability to work effectively in global teams

Nice to Have Certifications

- SugarCRM Developer Certification
- Microsoft Certified: Azure AI Engineer Associate
- Microsoft Certified: Azure AI Fundamentals (AI-900)
- Microsoft Certified: Azure Developer Associate
- Microsoft Copilot Fundamentals
- GitHub Copilot Certification
- Microsoft Power Platform Certifications

📌 Senior Software Engineer (India)
🏢 Concentrix
📍 India