The Service Manager is responsible for leading the after-sales service operations of power weeders and agricultural machinery. The role includes managing service centers, dealer service networks, field service engineers, warranty claims, spare parts availability, customer satisfaction, and ensuring timely resolution of technical issues.
Key Responsibilities
1. After-Sales Service Management
2. Dealer Service Network
3. Technical Support
4. Warranty Management
5. Spare Parts Management
6. Customer Relationship Management
7. Team Management
8. Reporting
Required Qualifications
- Diploma / B.E. / B.Tech in Mechanical, Agricultural Engineering, Automobile Engineering, or Production Engineering.
- 3–5 years of experience in agricultural machinery, tractors, power tillers, power weeders, diesel engines, or farm equipment.
- Minimum 2–3 years in a team handling or managerial role preferred.