- Lead the service management team, developing and implementing strategies to improve service delivery and customer satisfaction.
- Establish and maintain key performance indicators (KPIs) to measure the effectiveness and efficiency of service operations.
- Manage client relationships, ensuring that their needs are met and expectations exceeded, while addressing any issues in a timely manner.
- Collaborate with cross-functional teams to identify service improvement opportunities and drive initiatives that enhance operational performance.
- Design and implement best practices in service management, including incident management, change management, and service request fulfillment.
- Conduct regular reviews of service performance and implement corrective actions as necessary to ensure continuous improvement.




- Develop and deliver training programs for staff to enhance skills and knowledge related to service management.

Required and Preferred Qualifications

Required:

- 5+ years of experience in service management or a related field, with a proven track record of managing teams and improving service delivery.
- Solid understanding of service management frameworks such as ITIL.
- Excellent communication and interpersonal skills, with the ability to build relationships with clients and stakeholders.
- Demonstrated ability to analyze data and generate insights for decision-making.

Pay: ₹10,290.54 - ₹25,114.48 per month

Benefits:

- Paid time off

Work Location: In person

📌 Service Advisor (India)
🏢 SHIVNATH MOTORS (I
📍 India