Bengaluru, Karnataka
Job Summary

The Senior Process Associate plays a crucial role in handling / overseeing customer support operations within the Delivery Operation (Non-Voice) area. This mid-level qualified ensures efficient order management, high-quality customer interactions, and continuous improvements in workflow processes, contributing significantly to the overall objectives of the organization.

Key Responsibilities
Manage end-to-end Procure-to-Pay (P2P) processes, including purchase requisitions creation, invoice processing, and accruals.
Support Order Management activities and coordinate with Marketing teams to ensure accurate procurement transactions.
Perform invoice validation, three-way matching (PO, Invoice, GR Confirmation), and exception handling.
Support month-end and year-end close activities, including accrual preparation, tracking, reconciliation, and reporting .
Utilize Evolve tool to create PO.
Utilize SAP to validate PO creation and invoice processing activities.
Monitor open purchase orders, pending invoices, aged transactions, and payment status.
Conduct account reconciliations and ensure compliance with procurement and finance policies.
Generate operational reports, KPI dashboards, and analytics to support business decision-making.
Identify process improvement opportunities and drive efficiency initiatives.

Stakeholder Management

Collaborate with Procurement, Finance, Marketing team, and Vendor Management teams.
Manage communications with internal business stakeholders and external suppliers/vendors.
Support issue resolution, escalations, and process-related queries.




Build strong working relationships to ensure smooth execution of procurement and payment activities.
Skill Requirements

Technical Skills

Strong knowledge of Microsoft Excel , including:
Pivot Tables
XLOOKUP/VLOOKUP
INDEX-MATCH
Conditional Formatting
Data Validation
Hands-on experience with SAP ERP .
Knowledge of Procure-to-Pay (P2P), Accounts Payable, Accruals, and Order Management processes .
Understanding of invoice processing, reconciliations, and financial controls.

Soft Skills

Strong analytical and problem-solving skills.
Excellent communication and interpersonal skills.
High attention to detail and accuracy.
Strong organizational and time-management abilities.
Ability to work independently and manage multiple priorities.
Customer-focused mindset with strong stakeholder management capabilities.
Proactive approach to process improvements and issue resolution.
Other Requirements

1. Optional But Valuable: Certified In Order Management Or Customer Service Excellence

Qualifications & Experience

3–4 years of experience in Procure-to-Pay (P2P), Accounts Payable, Finance Operations, Procurement Operations, or Order Management.
Bachelor's degree in Commerce, Business Administration, or a related field preferred.
Experience working in a KPI-driven and process-oriented environment.
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📌 Senior Process Associate - Order Mgmt - Lead to Cash (India)
🏢 HCLTech
📍 India