JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Assistant Facilities Manager (AFM) for Soft Services holds comprehensive responsibility for the soft services operations of their assigned facility. This expansive role involves directing the planning and delivery of all facility-related and administrative support services, requiring the manager to take full "ownership" of the site to ensure daily monitoring and delivery align strictly with established Service Level Agreements (SLAs) and Statements of Work (SOWs). Operationally, the AFM manages overall housekeeping operations, routinely reviews these operations to implement necessary changes, and takes full facility rounds to identify, note, and close out snagging and de-snagging observations. Beyond general cleanliness and upkeep, day-to-day site management encompasses setting up daily events, managing meeting and training rooms, and overseeing the strict deployment, usage, and maintenance of housekeeping tools, machinery, and equipment.
A significant portion of the role centers on meticulous vendor management and asset protection. The AFM provides heavy oversight by tracking and monitoring vendor activities—including execution, purchase orders (POs), invoices, and final quantities—while ensuring all records are maintained and submitted with proper supporting documentation. They are also tasked with coordinating with Original Equipment Manufacturers (OEMs) for service obligations, managing system breakdowns, conducting formal monthly meetings with sub-contractors,



and monitoring Annual Maintenance Contract (AMC) operations for plant services, pest control, and garbage outward management. To keep the facility running efficiently, the manager maintains strict stores and inventory management for housekeeping consumables, toiletries, and pantry items, while driving value-added services by identifying potential cost-savings opportunities during the review and approval of operating and capital budgets.
Administratively, the position demands a strong focus on compliance, risk management, and comprehensive reporting. The AFM must perform periodic inspections of the facility and equipment to determine if janitorial and pantry services are adequate, evaluate whether repair work is needed, and review safety and security equipment for adequacy. They are responsible for identifying risks or potential hazards, monitoring facility wear and tear, maintaining compliance with departmental security and audit procedures, and implementing Integrated Management Systems (IMS) processes. Furthermore, the role requires the individual to consolidate and review daily activity reports from team members, prepare daily, weekly, and monthly reports in the prescribed formats, and efficiently handle, report, and resolve any emergency scenarios at the site.
The role demands excellent leadership, communication, and human resources oversight. The AFM is responsible for managing manpower, tracking attendance and rosters, maintaining good knowledge of labor compliance, and overseeing the training, development, and staffing recommendations for employees under their purview. To execute these diverse duties effectively, the candidate must possess excellent communication skills in speaking, writing, and reading, be highly proficient in email and report writing,



and hold a firm command over the Workplace, Health, and Safety (EHS) code and conduct. As a dynamic and flexible operational position, the AFM is expected to take on any other tasks as may be assigned from time to time; a qualification for this comprehensive role typically requires a Graduate degree in Hospitality Management alongside 8+ years of relevant experience.

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Assistant Manager, Soft Services (India)
🏢 JLL
📍 India