Noida, Uttar Pradesh
Job Summary

Senior ServiceNow Technical Architect role is aligned to ServiceNow Global Elite Partner expectations. The architect acts as a technical authority and trusted advisor, owning end-to-end ServiceNow architecture, multi-workflow solution strategy, platform governance, and technical assurance for large-scale, complex, enterprise implementations. The role spans delivery excellence, architectural governance, and long-term platform strategy aligned with the ServiceNow product roadmap.

Key Responsibilities
Own ServiceNow platform architecture, reference architectures, and technical roadmap across accounts
Define and enforce architectural standards, guardrails, and design patterns aligned with ServiceNow best practices
Lead multi-workflow enterprise implementations spanning IT, Employee, and Customer workflows
Provide final technical authority for complex or high-risk architectural decisions
Ensure platform scalability, performance, security, and regulatory compliance
Design and govern enterprise integrations using REST, SOAP, IntegrationHub, MID Server, iPaaS and event-driven patterns
Drive CMDB strategy, CSDM adoption, service modeling accuracy, and data governance
Conduct architecture reviews, platform health checks, and technical audits
Act as final escalation point for critical and enterprise-impacting technical issues
Lead client-facing architecture workshops, roadmap sessions, and design walkthroughs
Support pre-sales activities including solutioning, estimations, RFP responses, and technical assurance
Skill Requirements
ITSM (Incident, Problem, Change, Request, Knowledge)
ITOM (Discovery, Service Mapping, Event Management, Orchestration)




Customer Service Management (CSM)
HR Service Delivery (HRSD)
Strategic Portfolio Management (SPM / ITBM)
Security Operations (SecOps) and/or GRC
Enterprise Service Management (ESM)
Service Portal and Employee Center

Architecture & Platform Competencies
Deep expertise in Now Platform architecture, instance strategy, and upgrade lifecycle management
Strong CMDB/CSDM architecture and enterprise service modeling capability
Advanced enterprise integration architecture and system landscape design
Platform performance optimization, scalability planning, and security hardening
Robust grounding in ITIL and enterprise architecture principles
Ability to balance out-of-the-box capabilities with controlled customisation at scale
Other Requirements
Certifications
Mandatory: ServiceNow Certified System Administrator (CSA)
Mandatory: ServiceNow Certified Application Developer (CAD)
Mandatory: ServiceNow Certified Technical Architect (CTA)
Mandatory: Minimum 4-6 ServiceNow Certified Implementation Specialist (CIS) certifications
Highly Recommended: ServiceNow Certified Master Architect (CMA)
Ideal Candidate Profile
Recognised ServiceNow technical authority within large programmes or accounts
Proven experience delivering enterprise-scale, multi-workflow ServiceNow transformations
Strong senior stakeholder and customer-facing presence
Capability to influence platform strategy, enforce governance, and drive long-term value for clients
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