Technical Support Trainee – Job Description

Job Title: Technical Support Trainee
Department: Servico / Customer Success
Experience: Fresher
Employment Type: Full-Time
Location: Ahmedabad, Gujarat

About the Role

We are looking for enthusiastic and technically inclined Technical Support Trainees to join our Servico/Customer Success team. The selected candidates will be trained to provide technical support for biometric devices, software, and related products.

Key Responsibilities

- Provide technical support to customers through calls, chat, email, and ticketing systems.
- Assist with installation, configuration, and troubleshooting of biometric devices and software.
- Support fingerprint, iris, Aadhaar authentication, access control, POS/MicroATM, and related devices.
- Diagnose and resolve basic hardware, software, operating system, and connectivity issues.
- Perform basic Windows installation, software installation, configuration, and troubleshooting.
- Provide remote technical assistance using tools such as AnyDesk.
- Troubleshoot basic networking, browser, IP, USB, driver, and peripheral-related issues.
- Maintain proper records of customer issues, troubleshooting steps, and resolutions.
- Escalate complex technical issues to the appropriate L2/technical team.
- Follow defined SOPs, SLA requirements, and customer-support processes.

Required Skills

- Basic knowledge of Computer Hardware & Software.
- Understanding of CPU components and computer peripherals.
- Basic knowledge of Windows OS and Control Panel.




- Basic understanding of Networking concepts such as IP address, LAN, Wi-Fi, and connectivity.
- Knowledge of browser settings and software installation.
- Basic troubleshooting and problem-solving ability.
- Good communication and customer-handling skills.
- Willingness to learn biometric technology and technical support processes.

Educational Qualification

- Any Graduate – BCA / B.Sc. IT / B.Sc. Computer Science / B.Com / BA / BBA or equivalent.
- Diploma / IT-related qualification candidates can also be considered.
- Freshers are encouraged to apply.

Training & Compensation

- Training Period: 1 Month
- Training Stipend: ₹10,000 per month
- Post-Training Salary: As per applicable company structure
- Employment: On-roll, subject to successful completion of training and evaluation.
- Service Agreement: 18 months
- Retention Incentive: Eligible employees completing the applicable service period may receive a milestone incentive as per company policy.

Ideal Candidate

A candidate who is technically curious, patient, customer-focused, and comfortable troubleshooting computer/device-related issues. Candidates from non-IT backgrounds with good computer fundamentals and a willingness to learn can also be considered.

Career Growth

Technical Support Trainee → L1 Product Support Engineer → L2 Support Engineer → Senior Support Engineer → Technical Lead / Customer Success / Product Support Specialist

Pay: ₹15,000.00 per month

Advantages:

- Health insurance
- Provident Fund

Work Location: In person

📌 Customer Care Executive (India)
🏢 Mantra Softech (India
📍 India