JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Analyst, Facilities Management Account Management – Work Dynamics

What this job involves: We are seeking an analytical and tech-savvy Facilities Management Analyst specializing in soft services to drive data-driven decision-making and innovation across our facility operations. The ideal candidate will leverage advanced analytics and emerging technologies to optimize soft service delivery, enhance operational efficiency, and implement innovative solutions while maintaining high standards of service quality.
Key ResponsibilitiesData Analytics & Performance ManagementCollect, analyze, and interpret data from soft services operations including janitorial, pest control, landscaping, and horticulture services
Develop comprehensive dashboards and reports to track key performance indicators (KPIs) and service delivery metrics
Conduct trend analysis to identify patterns, inefficiencies, and opportunities for improvement
Generate actionable insights from facility performance data to support strategic decision-making
Perform cost-benefit analyses for soft service operations and recommend optimization strategies
Create predictive models for resource allocation, scheduling, and service demand forecasting
Innovation & Technology IntegrationResearch and evaluate emerging technologies applicable to soft services operations (IoT sensors, automation, AI-driven solutions)
Identify opportunities to integrate technology solutions for enhanced service delivery (smart cleaning systems, automated pest monitoring, digital landscaping management)
Lead pilot programs for new technologies and innovative service delivery models
Develop business cases for technology investments in soft services
Collaborate with IT and operations teams to implement digital transformation initiatives
Monitor industry trends and best practices in facility management technology
Soft Services Operations SupportOversee and analyze janitorial services performance to maintain cleanliness standards across all facility areas
Monitor pest control program effectiveness through data analysis and compliance tracking
Evaluate landscaping and horticulture services performance using quantitative metrics
Conduct data-driven facility inspections and maintain comprehensive digital inspection records
Support the optimization of service schedules based on utilization patterns and data insights
Operations & AdministrationPerson should be willing to work in shifts
Analyze work order systems data including ticket creation, response times, completion rates, and closure patterns
Optimize shift schedules for facility staff using data analytics and forecasting models




Maintain accurate digital documentation and create automated reporting systems for facility activities
Generate regular analytical reports on facility performance metrics and service delivery efficiency
Develop standardized templates and processes for data collection and reporting
Vendor & Stakeholder ManagementAnalyze vendor performance data and conduct quantitative evaluations against service level agreements (SLAs)
Create vendor scorecards and performance benchmarking reports
Support vendor management through data-driven insights and performance analytics
Prepare presentations for stakeholders showcasing operational insights and improvement recommendations
Facilitate data-sharing and reporting requirements between facility users and service providers
Compliance & Safety AnalyticsTrack and analyze health and safety metrics across all soft service operations
Monitor compliance data and generate risk assessment reports
Analyze incident reports and identify trends to support preventive measures
Create compliance dashboards to ensure adherence to environmental and regulatory requirements
Support emergency response planning through scenario analysis and data modeling
Required QualificationsEducation & ExperienceBachelor's degree in Data Analytics, Business Analytics, Engineering, Facility Management, Computer Science, or related field
2-4 years of experience in data analytics, preferably within facilities management or related operations role
Prior experience in implementing technology solutions or innovation projects in service operations
Experience working with large facilities of minimum 500,000 SQFT preferred
Demonstrated experience in process improvement and operational optimization
Technical SkillsAdvanced Excel Skills: Proficient in pivot tables, VLOOKUP, macros, data validation, and advanced formulas
Data Visualization Tools: Experience with Power BI, Tableau, or similar business intelligence platforms
Data Analysis: Strong statistical analysis and data modeling capabilities
Database Management: Familiarity with SQL and database query languages
Facility Management Software: Experience with CAFM/CMMS systems and ability to extract and analyze system data
Microsoft Office Suite: Advanced proficiency in Excel, PowerPoint for data presentation, and Word
Programming Knowledge: Basic knowledge of Python or R for data analytics (preferred)
IoT & Automation: Understanding of IoT sensors, automation technologies, and their application in facility management
Excellent written communication skills for technical documentation and reporting
Analytical CompetenciesData Analytics: Advanced ability to collect, clean, analyze, and interpret large datasets
Problem-Solving: Analytical approach to identifying root causes and developing data-driven solutions
Innovation Mindset: Creative thinking to identify technology opportunities and innovative service delivery models
Critical Thinking: Ability to evaluate complex scenarios and make evidence-based recommendations
Attention to Detail:



Precision in data analysis and quality assurance of analytical outputs
Process Optimization: Skill in identifying inefficiencies and designing improved workflows
Core CompetenciesCommunication Skills: Ability to translate complex data insights into clear, actionable recommendations for diverse stakeholders including vendors, staff, and management
Organizational Skills: Strong multitasking abilities with attention to detail in managing multiple analytical projects
Technical Aptitude: Quick learner with enthusiasm for emerging technologies and digital tools
Time Management: Ability to prioritize analytical tasks and manage multiple deadlines
Business Acumen: Understanding of facility operations and soft services business models
Collaboration: Effective team player who can work across functions and technical/non-technical teams
Personal AttributesSelf-motivated with ability to work independently on complex analytical projects
Customer service-oriented mindset with focus on delivering actionable insights
Flexibility to respond to urgent data requests and support operations outside regular business hours
Team player with collaborative approach to innovation and problem-solving
Solid work ethic and professional demeanor
Continuous learner with passion for technology and innovation
Results-oriented with drive to improve operational efficiency
What we can do for you: At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.
Apply today!
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Facility Management Analyst (India)
🏢 JLL
📍 India