Gautam Buddha Nagar, Uttar Pradesh
Job Summary

Rotation PRF for Bobby Gupta-52156632 for Track Lead position at Noida.

Key Responsibilities

Specialist/Team Lead Experienced Service Desk professional managing end‑to‑end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Valuable knowledge of ITSM tools

Skill Requirements

Specialist/Team Lead Experienced Service Desk professional managing end‑to‑end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs,



KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

Other Requirements

Specialist/Team Lead Experienced Service Desk professional managing end‑to‑end operations, escalations ,people management, performance management, ITIL compliance, and reporting, with ServiceNow expertise and readiness for 24×7 US shifts Maintain ticket quality, docs, KB updates ,Handle P1/P2 escalations; coordinate with L1/L2 Basic knowledge of H/W & N/W Good knowledge of ITSM tools

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📌 Sr Administrator (Support & Operations) (India)
🏢 HCLTech
📍 India