Job Summary

We are looking for a professional and customer-focused Guest Relations Officer / Front Office Associate to be the first point of contact for our clients and visitors. The role involves managing front-office operations, handling customer enquiries, coordinating with internal teams, and ensuring a smooth and positive customer experience.

Key Responsibilities

- Welcome and attend to customers, visitors, and walk-in enquiries in a professional manner.
- Understand customer requirements and direct them to the appropriate department or team member.
- Handle incoming calls, emails, WhatsApp enquiries, and general customer queries.
- Provide accurate information regarding company services, travel products, processes, and ongoing offers.
- Coordinate with Sales, Visa, Ticketing, Holidays, Finance, and Operations teams for customer requirements.
- Maintain records of walk-in customers, enquiries, appointments, and visitor details.
- Follow up on customer enquiries and ensure timely responses.
- Schedule appointments and coordinate meetings with relevant team members.
- Assist customers with basic documentation and process-related requirements.




- Handle customer complaints or concerns professionally and escalate unresolved matters to the appropriate authority.
- Maintain the reception/front-office area in a professional and presentable manner.
- Ensure proper communication and coordination between customers and internal departments.
- Maintain confidentiality of customer and company information.
- Support branch-level administrative activities whenever required.
- Ensure adherence to company policies, SOPs, and customer service standards.

Key Skills & Competencies

- Excellent verbal and written communication skills.
- Pleasant personality with strong customer-handling skills.
- Good interpersonal and coordination abilities.
- Strong listening and problem-solving skills.
- Ability to handle multiple customers and tasks efficiently.
- Professional telephone and email etiquette.
- Basic knowledge of MS Office and CRM systems.
- Good organizational and follow-up skills.
- Ability to remain calm and professional while handling difficult customers.
- Solid attention to detail and accuracy.

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 Front office associate (India)
🏢 Santamonica Tours and Travels
📍 India