Terrasparq is seeking a dedicated and customer-oriented individual to join our team as a Customer Support Associate. In this role, you will be the primary point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they have a positive experience with our products and services.

Shift: Night Shift (US Timing)

Salary: 15,000 to 35,000 per month

Eligibility: Excellent Writing & Verbal Communication Skills, Good Knowledge of BPO, Good Knowledge of Computer

Responsibilities:

- Respond to customer inquiries via phone, email, and live chat in a timely and professional manner.
- Identify and assess customers' needs to achieve satisfaction.
- Provide accurate information about products, services, and policies.
- Handle and resolve customer complaints and escalate issues when necessary.
- Maintain a positive, empathetic, and qualified attitude toward customers at all times.
- Collaborate with other departments to ensure timely resolution of customer issues.




- Maintain detailed records of customer interactions and transactions.
- Follow communication procedures, guidelines, and policies.

Requirements:

- Proven customer support experience or experience in a similar role.
- Strong phone contact handling skills and active listening.
- Excellent communication and presentation skills.
- Ability to multitask, prioritize, and manage time effectively.

Job Type: Full-time

Pay: ₹15,000.00 - ₹35,000.00 per month

Benefits:

- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Zirakpur, Punjab: Reliably commute or planning to relocate before starting work (Preferred)

Language:

- English (Preferred)

Shift availability:

- Night Shift (Preferred)
- Overnight Shift (Preferred)

Work Location: In person

📌 International US Voice Process (India)
🏢 Terrasparq Tech
📍 India