Primary Roles:

- Outbound Calling:
- Initiate calls to potential or existing customers to generate leads, promote products or services, or resolve issues.
- Inbound Call Handling:
- Answer incoming customer calls, respond to inquiries, and resolve issues.
- Customer Engagement:
- Build and maintain positive relationships with customers to foster loyalty and trust.

Responsibilities:

- Sales and Promotion:
- Explain products or services to customers clearly and persuasively.
- Upsell or cross-sell products and services when possible.
- Achieve daily, weekly, or monthly sales or lead-generation targets.
- Customer Support:
- Provide accurate information about products or services.
- Address customer concerns or complaints and escalate unresolved issues to higher management.
- Data Management:
- Maintain accurate records of calls, customer details, and outcomes in a CRM system or database.
- Follow-ups:




- Schedule callbacks for interested prospects or follow up on unresolved queries.
- Feedback Collection:
- Gather feedback from customers to improve service delivery or product offerings.
- Compliance:
- Adhere to company policies, telecalling guidelines, and telemarketing regulations.
- Problem Solving:
- Identify customer needs and recommend suitable solutions or alternatives.
- Team Collaboration:
- Work closely with sales, marketing, or customer service teams to align on strategies and goals.

Job Types: Full-time, Fresher

Pay: ₹12,000.00 - ₹25,000.00 per month

Advantages:

- Provident Fund

Education:

- Bachelor's (Preferred)

Experience:

- Telecalling: 1 year (Preferred)

Work Location: In person

📌 Tele Calling Executive (India)
🏢 Jobbycart Technologies
📍 India