B2B Sales Manager – BPO Services

Hansa Direct is a leading customer engagement & experience solutions partner, dedicated to helping brands deliver the kinds of service that make customers feel valued, heard, and delighted. We combine deep domain expertise, state-of-the-art technology, and a human-centric mindset to design and run premium, differentiated service programs across channels.

We are seeking a dynamic and experienced Senior Manager to lead our Premium & Recent Age Services vertical. This person will be instrumental in shaping and delivering top-tier service standards, pulling together best practices from across industries, and scaling them in a fast-paced environment. Experience with global premium brands, especially Amex, will be a strong plus.

Position: B2B Sales Manager – BPO Services

Experience: 3–8 Years

Location: Mumbai

Employment Type: Full-Time

About the Role

We are looking for an experienced B2B Sales skilled with a strong background in selling BPO/BPM, Customer Experience, Contact Centre, or outsourcing services. The candidate will be responsible for identifying new business opportunities, building relationships with prospective clients, understanding their business requirements, and positioning our BPO solutions to meet their needs.

The ideal candidate should have a proven track record in enterprise/B2B sales, consultative selling, lead generation, and closing high-value deals.

Key Responsibilities

- Identify and develop recent business opportunities for BPO, BPM, Contact Centre and Customer Experience services.
- Generate leads through cold calling, email campaigns, LinkedIn, networking, industry events, referrals and other channels.
- Identify target organizations and decision-makers across relevant industries.
- Build and maintain strong relationships with CXOs, Business Heads, Operations Heads,



Customer Experience Heads, Procurement teams and other key stakeholders.
- Understand client business challenges and requirements and propose suitable outsourcing solutions.
- Present and pitch BPO service offerings, capabilities, case studies and value propositions to prospective clients.
- Manage the complete sales cycle from lead generation and qualification to proposal, negotiation and closure.
- Prepare proposals, presentations, commercial quotations and RFP/RFI responses in coordination with internal teams.
- Work closely with Operations, Solutioning, Finance and other internal teams to develop customized solutions and commercials.
- Conduct client meetings, presentations and solution discussions.
- Negotiate commercials, contracts and terms with prospective clients.
- Maintain an accurate sales pipeline and regularly report sales progress, forecasts and revenue projections.
- Achieve assigned revenue, new client acquisition and sales targets.
- Conduct market research to identify emerging outsourcing requirements, competitor offerings and potential accounts.
- Develop long-term relationships with existing and prospective clients to identify cross-selling and upselling opportunities.

Key Skills & Competencies

- B2B Sales
- BPO / BPM / Outsourcing Sales
- Enterprise Sales
- Consultative Selling
- Lead Generation
- Client Acquisition
- Business Development
- Solution Selling
- Negotiation & Closing
- Account Management
- Proposal & RFP Management




- Excellent presentation and communication skills
- Strong networking and relationship-building skills
- Ability to engage with senior-level stakeholders

Required Experience

- 4–8 years of experience in B2B Sales / Business Development / Enterprise Sales.
- Prior experience in selling BPO, BPM, Contact Centre, Customer Experience, Back-office or outsourcing services is highly preferred.
- Proven track record of meeting or exceeding sales/revenue targets.
- Experience managing the complete sales lifecycle from prospecting to closure.
- Experience dealing with mid-to-large enterprises and senior decision-makers.
- Exposure to RFP/RFI processes and solution proposals will be an advantage.

Preferred Industry Background

Candidates from the following companies/industries can be considered:

- BPO / BPM
- Contact Centre / Customer Experience
- ITES
- Digital & Customer Experience Services
- Shared Services
- Outsourcing / Managed Services
- Technology Services with BPO/ITES offerings

What We Offer

- Opportunity to work with enterprise clients and senior stakeholders.
- Exposure to large-scale BPO and Customer Experience solutions.
- Performance-driven incentives and growth opportunities.
- Opportunity to build and manage a strong enterprise client portfolio.

Job Type: Full time

Pay: ₹800,000.00 - ₹2,000,000.00 per year

Benefits:

- Health insurance
- Paid time off
- Provident Fund

Ability to commute/relocate:

- Airoli, Navi Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

- How many years of experience do you have in solution sales?
- What martech tools are you familiar with?
- What is your notice period?

Experience:

- Sales: 2 years (Required)

Work Location: In person

📌 B Sales- BPO Services (India)
🏢 Hansa Cequity
📍 India