- Handle customer queries related to loan products, applications, repayments, and loan status.
- Resolve customer queries, complaints, and escalations within the defined turnaround time (TAT).
- Maintain accurate records of customer interactions, follow-ups, and case updates in the CRM system.
- Verify customer information and supporting documents as per company policies.
- Deliver exceptional customer service while achieving customer satisfaction and quality targets.
- Stay updated on loan products, company policies, regulatory guidelines, and process changes.
- Support team members by providing guidance on complex customer issues and process-related queries.
- Ensure adherence to internal SOPs, compliance requirements, and quality standards.

Required Skills & Qualifications

- 2–3 years of experience in Customer Support,



BFSI, Lending, or Loan Processing.
- Excellent verbal and written communication skills.
- Strong interpersonal, analytical, and problem-solving abilities.
- Valuable working knowledge of MS Office and CRM/ticketing tools.
- Ability to multitask, prioritize workload, and perform effectively in a fast-paced environment.
- Customer-centric mindset with strong ownership and attention to detail.

Preferred Skills

- Experience in handling customer escalations.
- Knowledge of loan servicing, collections, CIBIL, and RBI guidelines will be an added advantage.

Work Location: In person

📌 Subject Matter Expert (SME) (India)
🏢 Kredito24.in
📍 India