Product Implementation Intern – Community App

Location: Bangalore / Primus Senior Living Communities
Duration: 3 months
Type: Internship
Languages Required: Kannada, English and Hindi

About the Role

We are looking for a proactive and people-friendly Product Implementation Intern to support the rollout of our in-house community management app across Primus senior living communities.

The app includes a Resident/User App, Staff App and Admin Dashboard, designed to simplify day-to-day community operations, service requests, communication, visitor management, staff coordination and resident engagement.

This role is ideal for someone who enjoys working with people, understands technology, is comfortable interacting with senior residents and staff, and can translate real user feedback into meaningful product improvements.

Key Responsibilities

1. Community Trials & Rollout Support

- Conduct app trials across senior living communities.
- Help residents, staff and admin teams understand how to use the app and dashboard.
- Support users during onboarding, login, navigation and feature usage.
- Identify gaps in adoption and recommend ways to improve usage.

2. User Training & Communication

- Explain app features in a simple and patient manner to senior residents, staff and community teams.
- Conduct small group demos and one-on-one training sessions.
- Create basic user guidance notes, FAQs or walkthrough material where required.
- Act as the first point of support during the implementation phase.

3. Product Feedback & Issue Identification

- Observe how residents, staff and admin users interact with the app.
- Identify where users are getting confused, dropping off or facing issues.
- Record bugs, usability problems, missing features and repeated user concerns.




- Coordinate with the internal product/technology team to share structured feedback.

4. Data Collection & User Behaviour Insights

- Track app adoption, usage patterns, feature usage and user feedback.
- Collect qualitative and quantitative feedback from residents, staff and admins.
- Prepare simple reports on what is working, what is failing and what needs improvement.
- Suggest feature changes based on actual user behaviour and community needs.

5. Implementation Coordination

- Work closely with operations, community managers, staff and product teams.
- Ensure smooth communication between users and the internal app development team.
- Help create a structured rollout process for future communities.

Who We Are Looking For

The ideal candidate should be:

- Excellent in communication and interpersonal skills.
- Fluent in Kannada, English and Hindi.
- Patient, empathetic and comfortable working with senior citizens.
- Comfortable explaining technology to non-technical users.
- Observant and detail-oriented.
- Able to collect feedback in a structured manner.
- Comfortable using mobile apps, dashboards, Excel/Google Sheets and basic reporting tools.
- Proactive, ownership-driven and willing to work on-ground at communities.
- Interested in product management, operations, user research, customer success or technology implementation.

Preferred Background

Students or recent graduates from the following backgrounds may be a good fit:





- Business Administration
- Product Management
- Operations
- Psychology / Sociology
- Communication
- Hospitality Management
- Social Work
- Technology / Computer Applications

Prior experience in app testing, customer support, community management, user research or hospitality will be an added advantage, but is not mandatory.

What You Will Learn

- How to implement a real product in live communities.
- How senior users interact with technology.
- How to conduct user trials and collect structured feedback.
- How to identify product gaps and suggest practical improvements.
- How technology can improve senior living operations and resident experience.
- Exposure to product, operations, customer success and community management.

Internship Outcome

At the end of the 3-month internship, the intern would be expected to help deliver:

- Successful app trials across selected communities.
- Training and onboarding of residents, staff and admin users.
- A structured list of bugs, user issues and improvement areas.
- A usage and adoption report.
- Recommendations for feature changes and rollout improvements.

Application Note

This is an on-ground, implementation-focused role. The candidate must be comfortable visiting senior living communities, interacting with residents and staff, and patiently helping users adopt a current digital product.

Pay: ₹20,000.00 per month

Application Question(s):

- Please rate your proficiency in the following languages:

Kannada
English
Hindi
(Beginner / Intermediate / Fluent)

- Are you available for a full-time, 3-month internship starting immediately?

Yes / No

Language:

- English, Kannada and Hindi (Required)

Work Location: In person

📌 Product Implementation- Intern (India)
🏢 Primus Senior Living
📍 India