Position : Clinical Excellence Executive
Experience : 1 + years
Location: Kozhikode

About Oppam

OPPAM Wellness Pvt. Ltd. is Kerala's leading inclusive mental health platform, serving individuals across 40+ countries. Our mission is to make mental healthcare accessible, affordable, culturally sensitive, and stigma-free for everyone.

With a dedicated network of qualified mental health professionals and advocates, OPPAM has successfully delivered 50,000+ therapy sessions, providing compassionate support through 24/7 mental health care.

At OPPAM, we believe that quality mental health support should be available to everyone, everywhere. Our commitment to empathy, inclusivity, and excellence continues to drive our efforts in creating a healthier and more supportive world.

Job Role

The Clinical Excellence Lead is responsible for ensuring the consistent delivery of secure, ethical, high-quality clinical services across Oppam Wellness. The role oversees clinical governance, quality assurance, risk management, and adherence to organisational standards, ensuring that clinical practice reflects best practices and established protocols.

Key Responsibilities

Clinical Governance & Quality

- Monitor the quality and consistency of clinical services across the organisation.
- Conduct regular audits of clinical documentation, case records, and service delivery.
- Ensure adherence to clinical SOPs, ethical guidelines, documentation standards, and organisational policies.
- Monitor key clinical quality indicators and recommend corrective actions where required.

Risk Management

- Identify, document, and monitor clinical risks and incidents.




- Support incident reviews and implementation of preventive measures.
- Promote a culture of client safety and ethical practice.

Compliance & Standards

- Ensure compliance with regulatory, professional, and organisational standards.
- Support accreditation, quality assurance, and governance initiatives.
- Monitor implementation of new policies and clinical protocols.

Continuous Quality Improvement

- Analyse audit findings and quality data to identify improvement opportunities.
- Work collaboratively with the Clinical Development Lead to strengthen clinical systems where recurring issues are identified.
- Prepare weekly quality reports for leadership.

Qualifications

Essential

- Master's degree in Clinical Psychology or Counselling Psychology.

Preferred

- M.Phil. in Clinical Psychology / RCI Registration.
- Experience in mental healthcare quality, governance, or clinical operations.

Key Competencies

- Clinical governance
- Ethical decision-making
- Attention to detail
- Analytical thinking
- Problem-solving
- Documentation and reporting
- Collaboration
- Accountability

What We’re Looking For

We are looking for someone who can identify clinical quality gaps, understand their underlying causes, and translate findings into practical improvements. The ideal candidate should be confident in reviewing clinical practices, providing constructive feedback, maintaining professional standards, and working collaboratively with clinical and operational teams.

If you are passionate about strengthening clinical quality, ethical practice, and client safety, we would love to hear from you.

Work Location: In person

📌 Clinical Experience Executive (India)
🏢 Oppam.me
📍 India