- Plan and coordinate daily dispatch activities based on confirmed orders.
- Verify Sales Order, Invoice, Packing List, and Dispatch details before shipment.
- Coordinate with Accounts, Sales, Stores, Service, and Production teams for order readiness.
- Ensure correct product, quantity, model, accessories, and spare parts are packed before dispatch.
- Arrange transport, courier, and logistics services based on shipment requirements.
- Coordinate with transporters and follow up until delivery confirmation.
- Prepare and maintain dispatch-related documents and records.
- Update dispatch status accurately in ERP/CRM/Excel.
- Track shipments and proactively identify delivery delays.
- Communicate dispatch details and tracking information to customers/sales teams.
- Handle dispatch-related issues such as shortages, damages,
wrong shipments, and delivery delays.
- Coordinate with the warehouse/stores team for proper material handover.
- Maintain proper records of LR/GR, courier details, transport details, POD, and delivery status.
- Ensure proper packing and safe handling of machinery and spare parts.
- Monitor pending dispatches and ensure timely closure.
- Prepare daily and monthly dispatch reports for management.
- Follow company SOPs and ensure dispatch documentation is complete.
- Support the team in improving dispatch accuracy, turnaround time, and logistics cost.