Sales Coordinator – Inbound
Location: IBC, Piplod, Surat Experience: 1–3 Years | Freshers can also apply Employment Type: Full-Time Industry: Infrastructure / Logistics / Material Handling

Job Summary: We are looking for a Sales Coordinator – Inbound to handle incoming customer enquiries received through online platforms such as e-commerce platforms. The candidate will be responsible for calling customers who have shown interest in our products, understanding their requirements, preparing quotations, regular follow-ups, and converting enquiries into confirmed orders. The role involves working closely with customers looking for Racks, Trolleys, Pallets, and other material handling and storage solutions.

Key Responsibilities:

- Handle and respond to inbound enquiries received through E-commerce, website and other online platforms.
- Call customers who have searched for or enquired about our products and understand their exact requirements.
- Communicate with customers regarding product specifications, quantity, size, application, delivery requirements, and pricing.
- Prepare and share quotations, product details, commercial proposals, and other required documents.
- Follow up with customers through calls, WhatsApp, and emails to convert enquiries into sales.
- Maintain proper records of enquiries, customer requirements, quotations, follow-ups, and sales status.
- Coordinate with the internal team to obtain product availability, pricing, technical details, and delivery timelines.
- Handle customer queries and provide appropriate product information.
- Negotiate with customers regarding price, quantity, delivery, and commercial terms within approved guidelines.
- Coordinate with the operations/dispatch team for smooth execution of confirmed orders.
- Maintain regular follow-up with prospective customers and identify opportunities for repeat business.




- Update lead trackers, quotation records, customer databases, and daily/weekly sales reports.Ensure timely follow-up on all open enquiries until they are converted, lost, or closed. Maintain professional relationships with existing and prospective customers.

Products / Solutions:

Industrial & Warehouse Racks, Material Handling Trolleys, Industrial Pallets, Storage & Handling Solutions, Other Infrastructure / Material Handling Products.

Target Customers:

Warehouses & Logistics Companies Manufacturing & Heavy Engineering Companies Industrial & Commercial Establishments Retail Outlets & Retail Chains Distribution & Storage Facilities

Required Skills:

- Good communication and customer-handling skills. Strong follow-up and convincing skills.
- Valuable knowledge of quotation preparation and basic commercial calculations.
- Comfortable with inbound calling and customer interaction.
- Basic understanding of E-commerce, Justdial, or similar online lead platforms.
- Positive knowledge of MS Excel, Word, Email, and WhatsApp.
- Ability to understand customer requirements and coordinate with internal teams.
- Good organizational and time-management skills.
- Target-oriented approach with a focus on lead conversion and sales closure.

Qualification & Experience:

Graduate in any discipline; BBA/B. Com/MBA preferred. Experience: 1–3 years in Inside Sales, Sales Coordination, Inbound Sales, Telecalling, Customer Coordination, or Business Development. Freshers can also apply if they have good communication and convincing skills. Experience in industrial products, material handling, warehousing, logistics, infrastructure, or B2B sales will be an added advantage.

Interested candidates may share their updated resume on

WhatsApp: +91-XXXXXXXXXX
Mail: [email protected]

Pay: ₹17,000.00 - ₹25,000.00 per month

Benefits:

- Provident Fund

Work Location: In person

📌 Sales Co-ordinator - Inbound (India)
🏢 ETHICS GROUP OF COMPANIES
📍 India