Job Summary

We are looking for a well-groomed, confident, courteous, and guest-oriented Hostess to be the first point of contact for guests at our restaurant. The Hostess will be responsible for warmly welcoming guests, managing reservations and seating arrangements, maintaining smooth guest flow, and ensuring a positive first impression and overall dining experience.

The ideal candidate should have excellent communication skills, a pleasant personality, professional grooming, and the ability to remain calm and organized during busy service hours.

Key Responsibilities1. Guest Welcome & Greeting

- Welcome and greet all guests warmly with a smile and professional body language.
- Create a positive first impression of the restaurant.
- Identify guest requirements and assist them appropriately.
- Escort guests to their tables and introduce them to the assigned service team.
- Give special attention to VIPs, regular guests, and special occasions.

2. Reservation Management

- Handle telephone, online, and walk-in reservations.
- Maintain accurate reservation records and seating plans.
- Confirm reservations with guests where required.
- Record important guest preferences and special requests.
- Coordinate with the Restaurant Manager and service team regarding reservations and VIP bookings.

3. Table & Seating Management

- Manage the seating arrangement efficiently during service.
- Monitor table availability and coordinate table rotation.
- Maintain a proper waiting list during peak hours.
- Inform guests accurately about waiting time.
- Coordinate with Captains and Stewards to ensure tables are cleaned and ready for the next guests.

4. Guest Experience

- Ensure guests are comfortable while waiting for their table.
- Respond to guest queries politely and professionally.




- Handle basic guest complaints and escalate reliable concerns to the Manager.
- Ensure guest requests are communicated promptly to the relevant team.
- Maintain a welcoming and positive atmosphere at the reception area.

5. Communication & Coordination

- Coordinate closely with Restaurant Manager, Captain, Service, Kitchen, and Bar teams.
- Communicate table status and reservation updates to the service team.
- Ensure special requests and guest preferences are communicated correctly.
- Support the service team during busy periods whenever required.

6. Telephone & Communication Handling

- Answer restaurant calls professionally.
- Provide accurate information regarding reservations, timings, menu, location, and basic restaurant policies.
- Take reservation details correctly.
- Transfer calls to the concerned department or Manager when required.

7. Grooming & Professional Standards

- Maintain excellent personal grooming and hygiene at all times.
- Follow the restaurant's uniform and grooming standards.
- Maintain professional posture, body language, and communication.
- Avoid personal phone usage while on duty unless required for official work.
- Maintain professionalism even during stressful or busy situations.

8. Restaurant Standards & Compliance

- Follow all company SOPs and service standards.
- Maintain cleanliness and organization of the reception area.
- Ensure menus and promotional material are clean and properly arranged.
- Maintain confidentiality regarding VIP guests and internal information.
- Report any operational, maintenance, or guest-related issue to the Manager immediately.

Pay: ₹28,000.00 - ₹30,000.00 per month

Perks:

- Food provided

Experience:

- Host/hostess: 4 years (Required)

Work Location: In person

📌 Hostess (India)
🏢 Paschion Restaurants
📍 India