Job Description - Training Manager | InstaHelp Urban Company | Chennai

Experience: 3-8 Years

Function: Learning & Development / Training

Business: InstaHelp

Language : Hindi + English + Tamil

About the Role

We are looking for an experienced and hands-on Training Manager to lead the training and capability-building initiatives for the InstaHelp team at Urban Company. The role will be responsible for delivering both theoretical/classroom and On-the-Job Training (OJT) programs to ensure partners are equipped with the right technical skills, service knowledge, system understanding, and operational standards.

Key Responsibilities :

Plan, design, and deliver classroom/theoretical training and OJT programs for InstaHelp partners. Conduct practical demonstrations and hands-on training for Kitchen Cleaning, Floor Cleaning, Bathroom Cleaning, Deep Cleaning, and other relevant home-cleaning services. Train partners on service processes, SOPs, safety guidelines, quality standards, and customer handling. Provide hands-on demonstrations of equipment, tools, cleaning products, and appropriate cleaning techniques. Train partners on Urban Company's systems/apps, including job acceptance, service workflow, order handling, attendance, and other operational processes. Conduct mock sessions, role plays, demonstrations, and practical assessments to evaluate trainee readiness. Monitor OJT performance and provide real-time feedback, coaching, and corrective guidance. Identify skill gaps and conduct refresher or corrective training wherever required. Maintain training records, attendance, assessment scores, certification status, and partner performance data. Work closely with Operations and Quality teams to identify recurring performance gaps and convert them into training interventions. Continuously improve training content based on partner feedback,



quality metrics, customer feedback, and business requirements. Ensure trainees meet the required quality and operational benchmarks before being deployed independently. Manage training batches, schedules, training infrastructure, and day-to-day training operations.

Required Skills & Competencies :

Strong training facilitation and presentation skills. Excellent verbal communication and interpersonal skills. Strong hands-on approach with the ability to demonstrate processes practically. Positive understanding of OJT and classroom training methodologies. Ability to coach, motivate, and engage frontline employees or partners. Good analytical and problem-solving skills. Comfortable working with training MIS, assessments, and performance metrics. Basic proficiency in MS Excel, PowerPoint, and digital systems/apps. Ability to work effectively in a fast-paced, operational environment.

Eligibility :

Experience: 3-8 years in Training, Learning & Development, Operations Training, Retail/Hospitality Training, Facility Management, Home Services, or a similar frontline training environment. Experience in hands-on/service-based training will be preferred. Experience in cleaning, housekeeping, facility management, hospitality, or home-services training will be an added advantage. Willingness to conduct extensive practical/OJT sessions is essential. What Success Looks Like High training completion and certification rates. Strong trainee performance during OJT and post-deployment. Improved service quality and SOP adherence. Reduction in repeat errors and training-related performance gaps. Consistent partner readiness and operational productivity.

Pay: From ₹600,000.00 per year

Application Question(s):

- Are you comfortable with Chennai location?
- Are you comfortable in Hindi?
- Are you comfortable in Tamil?

Work Location: In person

📌 Training Manager (India)
🏢 Urban
📍 India