Position: Travel Coordinator

Job Summary
We are looking for an organized and customer-focused Travel Coordinator to manage travel arrangements, coordinate itineraries, and ensure smooth travel experiences for clients. The ideal candidate should have strong communication, coordination, booking, and problem-solving skills.

Key Responsibilities

- Coordinate domestic and international travel arrangements for clients.
- Handle flight, hotel, transfer, sightseeing, and activity bookings.
- Prepare and manage detailed travel itineraries and schedules.
- Coordinate with airlines, hotels, DMCs, transport providers, and other travel partners.
- Communicate with clients regarding travel plans, confirmations, changes, and cancellations.
- Monitor flight schedules, delays, cancellations, and itinerary changes.
- Ensure all travel documents, booking confirmations, vouchers, and invoices are properly maintained.
- Provide assistance with travel-related queries and resolve customer issues promptly.
- Coordinate airport transfers, transportation, and other ground arrangements.
- Negotiate with suppliers and vendors to obtain competitive rates where required.
- Maintain accurate customer and booking records in CRM or travel management systems.
- Follow up on pending payments, confirmations, and travel documents.
- Ensure clients receive timely updates before and during their trip.




- Handle emergencies and last-minute travel changes efficiently.
- Maintain strong relationships with clients, suppliers, and travel partners.

Required Skills

- Excellent verbal and written communication skills.
- Strong organizational and coordination abilities.
- Good knowledge of domestic and international travel.
- Knowledge of flight and hotel booking procedures.
- Customer service and problem-solving skills.
- Ability to multitask and work under pressure.
- Positive negotiation and follow-up skills.
- Proficiency in MS Office, email, CRM, and travel booking systems.
- Knowledge of GDS systems such as Amadeus, Galileo, or Sabre is an advantage.

Qualifications & Experience

- Graduate or equivalent qualification preferred.
- 1–5 years of experience in travel coordination, travel operations, ticketing, or travel consultancy.
- Experience with international travel arrangements will be an added advantage.

Key Performance Indicators (KPIs)

- Booking accuracy and timely confirmations.
- Customer satisfaction and retention.
- Response and resolution time.
- Supplier coordination and cost efficiency.
- Timely completion of travel documentation.
- Number of successful travel arrangements handled.

Benefits:

- Flexible schedule
- Paid sick time

Willingness to travel:

- 100% (Preferred)

Work Location: On the road

📌 Trip coordinator (Mumbai City)
🏢 Make My Holidayz
📍 Mumbai City