Job Title: Executive workforce management L4
City: Greater Noida
State/Province: Uttar Pradesh
Posting Start Date: 8/6/26
Core WFM (Forecasting, Planning, Scheduling & RTA) – Roles & Responsibilities
ü Preferred Location : GNDC, Greater Noida
o People Management experience.
o Own the end-to-end Workforce Management lifecycle including Forecasting, Capacity Planning, Scheduling, Intraday Management and Reporting.
o Develop long-term, short-term, and intraday forecasts to support operational and business objectives.
o Perform capacity planning, FTE modeling, hiring forecasts, and scenario analysis to ensure SLA and budget alignment.
o Create and optimize schedules, rosters, leave plans and shift coverage to meet business demand and operational requirements.
o Monitor real-time performance, manage staffing variances and drive recovery actions to protect service levels and customer experience.
o Manage key WFM levers including shrinkage, occupancy, utilization, adherence, productivity and staffing efficiency.
o Partner with Operations, HR, Training, Finance, and Recruitment teams to ensure workforce readiness and delivery stability.
o Publish WFM governance reports, identify risks and opportunities and provide actionable recommendations to leadership.

Drive continuous improvement through forecast accuracy reviews, process optimization, and workforce analytics.

Role Purpose

Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs,



in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI.

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Do

1. BAU reports

Release all daily BAU reports after thorough review. Make sure that all daily reports are

Reports are released on time and with accuracy by maintaining tracker. Managing a team

who generates and distribute management reports in accurate and timely manner.

Generate both periodic and ad hoc reports as needed. Understand customer problems and

Provide appropriate technical solutions. Preparing Month end and Quarter end ppts for

management reviews, attending regular meetings with the management to note all the

latest updates and cascading the same to team members. Mentoring and coaching the

team members in new technology to improve the skills etc.

2. Analyze the data

Interprets data and turns it into meaningful information which can offer ways to improve a business, thus affecting business decisions. Responsible to gather information from various sources and interpret patterns and trends. Creating dashboards and key trends using analytic tools like Power BI so that users can get the desired views.

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3. Automation





Responsible to automate all the manual reports to reduce the effort and save time. Regular meetings with the automation team to track the status and target to close all the automation before time.

4. UAT and enhancement in reports

Perform UATs when there is any new changes in the dumps or reports are created. Give the UAT comments, document the test results and deviations. Make changes in existing reports during re-org, design new reports based on current requirement,

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Deliver

No Performance Parameter Measure
1 Fulfilment/ WFM
Net Add targets as per plan
Overdue demand as % of total demand
Fulfilment parameters

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Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention.

Wipro is committed to creating an accessible, supportive, and inclusive workplace. Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process. Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis. Wipro provides equal opportunities to all and values diversity.

📌 Executive workforce management (Greater Noida)
🏢 Wipro
📍 Greater Noida