Role Summary :

We are looking for a Senior Technical Support Engineer L2 to provide advanced troubleshooting and administration for Microsoft 365 and Endpoint environments. You will be the escalation point for L1, handle complex incidents, and work on administration, security, and automation of Microsoft cloud services.

Key Responsibilities :

Microsoft 365 Administration: Manage Microsoft 365 / Office 365 tenant including users, licenses, and service health

Identity & Access Management: Administer Microsoft Entra ID (Azure AD), Conditional Access, MFA policies, and IAM

Exchange Online & Teams Support: Troubleshoot Exchange Online mail flow, mailbox issues, Teams administration, and advanced issues

SharePoint & OneDrive: Administer SharePoint Online and OneDrive for Business, including permissions and sync issues

Endpoint Management: Manage devices via Microsoft Intune, including Endpoint Management, Compliance Policies, Device Enrollment, and Windows Autopilot Deployment

Security & Compliance: Implement and manage Microsoft 365 Security & Compliance policies

Windows Support: Windows Endpoint Troubleshooting, GPO Management, and application deployment via Intune

Automation: Develop and maintain PowerShell scripts for administration and automation tasks

Incident & Change Management: Perform Advanced Incident Troubleshooting & RCA.



Handle Change & Configuration Management

Migration & Deployment: Support Microsoft 365 Migration & Deployment projects

Team Support: Act as escalation point for L1 team. Provide mentoring, KB creation, and process improvements

Required Skills / Keywords of Experience

1. Microsoft 365 / Office 365 Administration

2. Microsoft Entra ID (Azure AD)

3. Microsoft Intune Administration

4. Exchange Online Administration

5. Microsoft Teams Administration

6. SharePoint Online Administration

7. OneDrive for Business Administration

8. User, Group & Role Management

9. Microsoft 365 License Management

10. Conditional Access & MFA Policies

11. Endpoint Management & Compliance Policies

12. Windows Autopilot Deployment

13. Group Policy (GPO) Management

14. PowerShell Scripting & Automation

15. Windows Endpoint Troubleshooting

16. Microsoft 365 Security & Compliance

17. Identity & Access Management (IAM)

18. Device Enrollment & Configuration

19. Advanced Incident Troubleshooting & RCA

20. Change & Configuration Management

- Microsoft certifications like MS-102, MS-100, MD-102 are a plus

- Strong analytical, communication, and customer-facing skills

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks:

- Provident Fund

Work Location: In person

📌 Senior Technical Support Engineer (Navi Mumbai)
🏢 JENX Digitech
📍 Navi Mumbai