E-Commerce & Accounts Manager — Daamaira Home & Living

Location: New Delhi
Role Type: Full-Time | In-Office
Working Days: Monday–Saturday
Working Hours: 10:00 AM–6:30 PM
Joining: Immediate Joiner Preferred

About Daamaira

Daamaira Home & Living is a premium luxury lifestyle and home décor brand offering an elevated range of décor, tableware, glassware, sculptures, furniture, gifting and lifestyle products.

We are looking for a highly driven E-Commerce & Accounts Manager who can take complete ownership of our online business operations, marketplaces, Shopify, payment gateways, logistics and customer experience — with a strong focus on driving revenue and improving profitability.

Key Responsibilities

- Manage and grow Daamaira's Shopify e-commerce store end-to-end.
- Be an expert in Shopify product listing, collections, variants, pricing, inventory, discounts, orders and backend operations.
- Manage product listings across relevant marketplaces and e-commerce platforms.
- Ensure accurate product titles, descriptions, images, pricing, inventory and product data across all channels.
- Manage payment gateways, settlements, payment failures, refunds and reconciliation.
- Build and maintain strong relationships with shipping/logistics partners, aggregators and courier companies.
- Monitor COD, prepaid orders, RTOs, NDRs, cancellations and delivery performance.
- Coordinate with logistics partners to resolve delivery-related issues and reduce RTO and customer complaints.
- Handle and resolve customer queries over phone, WhatsApp, email and other channels with excellent communication and professionalism.
- Coordinate internally with sales, warehouse, marketing and finance teams to ensure smooth order fulfilment.
- Monitor daily e-commerce performance, conversion, AOV, orders, revenue, cancellations and returns.
- Identify opportunities to increase online sales, conversion and customer retention.
- Take ownership of e-commerce growth initiatives and proactively suggest new ways to increase revenue.




- Prepare regular reports on sales, marketplace performance, payments, logistics and customer issues.
- Ensure all e-commerce operations are accurate, timely and commercially efficient.

Must-Have Skills

- Strong hands-on expertise in Shopify is mandatory.
- Prior experience managing D2C / e-commerce brands.
- Robust understanding of Shopify and marketplace operations.
- Experience working with payment gateways and logistics/shipping partners.
- Excellent verbal and written communication skills.
- Ability to confidently speak with customers and resolve issues professionally.
- Strong understanding of e-commerce metrics and revenue drivers.
- Good analytical and problem-solving skills.
- Ability to independently manage operations and take ownership.
- Strong coordination skills with internal teams and external partners.
- Revenue-oriented mindset — this is not just an operations role; the candidate must actively contribute to business growth.

Who We're Looking For

We want someone who is hands-on, commercially sharp, proactive and hungry to grow.

The ideal candidate should not simply maintain the existing e-commerce operations. They should constantly ask:

“How can we get more orders, improve conversion, reduce losses and increase revenue?”

If you have previously worked with a D2C brand and have successfully managed Shopify, marketplaces, logistics, payment gateways and customers, this role could be an excellent opportunity to grow with Daamaira.

Preferred Experience

2–5 years of relevant experience in e-commerce / D2C / Shopify operations.

Experience with premium, luxury, lifestyle, home décor, fashion or consumer brands will be an added advantage.

Important

Immediate joiners are strongly preferred.

This is a 100% in-office role based in New Delhi.

Working Days: Monday–Saturday
Timings: 10:00 AM–6:30 PM

Apply only if you have hands-on Shopify and D2C e-commerce experience and are confident that you can contribute directly to increasing revenue.

Pay: ₹30,000.00 - ₹40,000.00 per month

Benefits:

- Cell phone reimbursement
- Paid sick time

Work Location: In person

📌 E-Commerce & Accounts Manager — Daamaira Home & Living (India)
🏢 Daamaira Home & Living
📍 India