Location: Athirappilly, Thrissur, Kerala
Industry: Tourism, Forest Village, Aviary & Entertainment
Employment Type: Full-Time
Experience: Freshers / 0–3 Years

Job Summary

We are looking for friendly, well-groomed and customer-focused candidates to join our team as Guest Relations Executives (GRE) at our Forest Village & Aviary facility at Athirappilly, Thrissur, Kerala.

The GRE will be responsible for welcoming and assisting visitors, providing information about the Forest Village and Aviary facilities, guiding guests, supporting smooth visitor movement and ensuring a safe, enjoyable and memorable experience for all visitors.

Freshers are welcome to apply.Key Responsibilities

- Welcome and interact with guests in a friendly, courteous and qualified manner.
- Assist visitors throughout their visit and provide information about the Forest Village, Aviary and other visitor facilities.
- Guide guests to designated areas, attractions, viewing areas and visitor facilities.
- Provide clear instructions regarding visitor guidelines, safety precautions and applicable rules.
- Assist in managing visitor queues and smooth guest movement, particularly during weekends, holidays and peak tourist periods.
- Handle guest enquiries and provide accurate information.
- Attend to guest feedback, complaints and service-related issues professionally.
- Escalate operational, safety or guest-related issues to the concerned supervisor immediately.
- Coordinate with Operations, Front Office, PRO, Billing, Security, Caretaker and other departments for smooth visitor management.
- Assist children, elderly visitors, families and guests requiring special assistance.
- Ensure visitors follow prescribed safety instructions and do not enter restricted areas.
- Support the Caretaker and Operations team by communicating visitor-related concerns or observations.




- Assist VIP guests, tour groups and special visitors as required.
- Collect visitor feedback and communicate important observations to the supervisor.
- Support management during special events, weekends, holidays and high-footfall periods.
- Maintain professional grooming, personal hygiene and appearance standards.
- Ensure courteous and professional communication with all visitors.
- Follow company SOPs, safety procedures, visitor guidelines and HR policies.
- Perform other guest-service responsibilities assigned by the management.

Qualification Required

- Plus Two / Graduate in any discipline.
- Degree/Diploma in Hotel Management, Hospitality, Tourism, Public Relations, Wildlife Tourism or related fields will be an advantage.
- Basic computer knowledge preferred.

Experience

- Freshers are welcome to apply.
- Candidates with 0–3 years of experience in Guest Relations, Front Office, Hospitality, Tourism, Hotels, Resorts, Amusement Parks, Zoos, Aviaries or similar visitor-service environments may apply.
- Previous experience in a customer-facing role will be an advantage but is not mandatory for freshers.

Key Skills

- Guest Relations
- Visitor Management
- Customer Service
- Excellent Communication Skills
- Interpersonal Skills
- Complaint Handling
- Crowd & Queue Management
- Visitor Assistance
- Safety Awareness
- Team Coordination
- Problem Solving
- Positive Attitude
- Professional Grooming & Presentation

Language Skills





Good communication in English and Malayalam is preferred.

Knowledge of Hindi or other Indian languages will be an added advantage.

Candidate Profile

The ideal candidate should be:

- Friendly, polite and approachable
- Well-groomed and professionally presentable
- Confident in interacting with visitors
- Patient and service-oriented
- Alert and safety-conscious
- Willing to learn and take responsibility
- Comfortable working in an outdoor tourism environment
- Comfortable interacting with families, children and large visitor groups
- Willing to work in shifts, weekends and public holidays

Who Can Apply?

We welcome applications from:

- Freshers
- Fresh Graduates
- Hotel Management / Hospitality graduates
- Tourism graduates
- Guest Relations Executives
- Front Office Executives
- Customer Service Executives
- Resort / Hotel staff
- Tourism industry candidates
- Candidates with Zoo / Aviary / Wildlife Tourism visitor-service experience
- Candidates with good communication and interpersonal skills

Compensation & Benefits

- Freshers will be considered based on qualification, communication skills and overall suitability.
- FREE FOOD provided by the Company.
- FREE ACCOMMODATION provided by the Company.
- FREE TRANSPORTATION provided by the Company, as per the Company's operational arrangements.
- Training and learning opportunities.
- Career growth opportunities.
- Opportunity to work in a professional Tourism, Forest Village & Aviary project.
- Other benefits as applicable under Company HR Policy.

Work Location

Athirappilly, Thrissur District, Kerala

Pay: ₹14,000.00 - ₹31,440.37 per month

Benefits:

- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Guest Relations Executive (GRE) – Forest Village & Aviary (India)
🏢 silverstrom Amusement Parks
📍 India