JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

Communications Manager - Facilities Management
Position Overview
JLL is seeking an experienced Communications Manager to join our Facilities Management team. This role will develop and execute strategic communication initiatives that enhance stakeholder engagement, support operational excellence, and strengthen JLL's brand presence within the facilities management sector. The ideal candidate will serve as a trusted advisor to leadership while managing multiple communication channels and driving employee engagement across diverse client portfolios.
Key Responsibilities
Strategic Communication Planning Develop and implement comprehensive communication strategies aligned with business objectives and client needs. Create communication frameworks that support organizational change, operational initiatives, and service delivery excellence. Partner with senior leadership to craft key messages and ensure consistent brand positioning across all facilities management operations.
Internal Communications Design and execute internal communication programs that engage facilities management teams across multiple sites and client accounts. Develop newsletters, announcements, intranet content, and digital communications that inform, inspire, and connect employees. Facilitate town halls, team meetings, and leadership communications to foster transparency and alignment.
Client and Stakeholder Engagement Develop client-facing communications including presentations, reports, service updates, and executive briefings. Create compelling content that demonstrates value delivery, highlights innovations, and strengthens client relationships.



Coordinate with account teams to ensure communication supports client satisfaction and contract retention goals.
Change Management Support Lead communication efforts for organizational changes, technology implementations, process improvements, and transformation initiatives. Develop change communication plans, FAQs, training materials, and feedback mechanisms that support smooth transitions and drive adoption.
Content Development Produce high-quality written content including articles, case studies, white papers, blog posts, and social media content relevant to facilities management services. Translate complex operational information into transparent, engaging communications tailored to diverse audiences. Maintain brand voice and messaging consistency across all materials.
Crisis and Issue Management Develop crisis communication protocols and response frameworks for facilities management operations. Coordinate rapid response communications during critical incidents, service disruptions, or emergencies. Partner with operations and risk management teams to ensure timely, accurate stakeholder notifications.
Digital and Visual Communications Manage digital communication platforms including SharePoint sites, Teams channels, and internal collaboration tools. Coordinate with creative services for visual content development including infographics, videos, and presentations. Leverage data analytics to measure communication effectiveness and optimize engagement.
Employee Recognition and Culture Design and implement recognition programs that celebrate achievements, reinforce values, and strengthen team culture. Develop storytelling initiatives that highlight employee contributions and operational excellence across facilities management portfolios.
Qualifications

Required:
Bachelor's degree in Communications, Journalism, Public Relations, Marketing, or related field
5+ years of progressive experience in corporate communications, preferably within facilities management, real estate services, or related industries




Proven track record developing and executing strategic communication plans for complex organizations
Exceptional writing, editing, and storytelling skills with ability to adapt tone and style for different audiences
Strong project management capabilities with ability to manage multiple priorities in fast-paced environments
Proficiency in Microsoft Office Suite (Word, PowerPoint, Excel) and SharePoint
Experience with digital communication platforms and content management systems
Understanding of facilities management operations, terminology, and industry trends
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.

📌 Communications Manager (India)
🏢 JLL
📍 India