JOB DESCRIPTION – HOSPITAL RECEPTIONIST

Position: Receptionist
Department: Front Office / Administration
Location: Pulmonic A Multispeciality Hospital
Reporting To: Front Office Manager / Hospital Administrator

Job Summary

The Receptionist will be responsible for managing the hospital front desk, assisting patients and attendants, handling appointments, calls, registrations, billing coordination, and maintaining smooth front-office operations.

Key Responsibilities

- Welcome and assist patients, attendants, and visitors professionally.
- Handle patient registration and provide accurate information regarding hospital services.
- Manage OPD appointments, doctor schedules, and patient queues.
- Attend and transfer incoming calls appropriately.
- Guide patients regarding OPD, departments, rooms, diagnostics, pharmacy, and other services.
- Coordinate with doctors, nursing staff, billing, TPA, pharmacy, and other departments.
- Maintain patient records, registration details, and front-desk documentation.
- Handle appointment confirmations and follow-up calls.
- Assist patients with admission, discharge, and billing-related coordination when required.
- Maintain confidentiality of patient and hospital information.




- Handle patient queries and complaints politely and escalate issues to the concerned authority.
- Maintain proper cleanliness, discipline, and skilled appearance at the reception area.
- Perform other front-office duties assigned by management.

Required Skills & Qualifications

- Graduate / 12th Pass with relevant hospital experience.
- Previous experience in a hospital/clinic front office will be preferred.
- Good communication and interpersonal skills.
- Basic computer knowledge and MS Office skills.
- Knowledge of hospital software/HMIS will be an advantage.
- Hindi and English communication skills preferred.
- Pleasant personality, patience, and professional behaviour.
- Ability to work in shifts as per hospital requirements.

Duty Details

Duty Hours: 8 Hours per Shift
Shift: Day / Night / Rotational as per roster
Weekly Off: As per hospital duty roster
Leaves: As per hospital policy

Key Competencies

Communication | Patient Handling | Coordination | Computer Skills | Time Management | Professional Behaviour | Teamwork

Pay: ₹12,000.00 - ₹20,000.00 per month

Work Location: In person

📌 Receptionist (India)
🏢 PULMONIC A Multispecialty Hospital
📍 India