About Xerago

Xerago is a 20-year-old and 350 people solid digital and AI solutions company with offices across multiple countries, serving mid-market and enterprise clients. Xerago offers cutting edge AI-led products and managed services to mid-market and enterprise clients across Banking, Insurance, Retail, Telecom, E-commerce, Hospitality, Healthcare, and Media & Entertainment.

Job Description
Overview

We are hiring a Technical Program Manager (8+ years’ experience) to lead and manage large, cross-functional teams delivering multiple, multi-stream technical projects across the full lifecycle - from estimation, architecture alignment, and planning through execution, tracking, closure, and post-delivery / managed services support.

This role requires a hands-on leader who can independently own program outcomes, manage delivery and managed services teams (including existing production/support assignments), engage directly with client and senior stakeholders, and make technical trade-off decisions alongside engineering teams. Strong technical depth, Agile/Scrum leadership, vendor/resource management, and governance ownership are essential. AI/ML exposure is an added advantage.

Roles & Responsibilities

- Own end-to-end program delivery across multiple concurrent workstreams, including estimation, technical planning, architecture review, and scheduling
- Lead and manage large delivery teams as well as managed services / support teams for existing live assignments, ensuring SLA and KPI adherence
- Drive execution tracking includes sprint progress, release milestones, and deliverables, with authority to re-prioritize and re-allocate resources as needed
- Own RAID logs, program dashboards, and executive-level reporting,



translating data into decisions and mitigation plans
- Manage cross-team and cross-vendor dependencies, resolving conflicts and escalations without requiring senior escalation
- Act as primary point of contact for client/senior stakeholders; lead governance forums, steering committee updates, and risk/issue resolution to closure
- Own post-delivery transition, hypercare, and stabilization, including handover into steady-state managed services
- Manage budgets, resourcing, and vendor/staffing decisions for assigned programs
- Provide technical oversight and guidance to engineering/Agile teams, reviewing designs and technical approaches where required
- Mentor PMO Executives/Analysts and junior project managers within the program
- Drive continuous improvement of PMO standards, delivery processes, and tooling

Experience & Skills

- Minimum 8+ years of experience in Technical Program Management / Program Delivery roles, including managing large teams
- Demonstrated experience managing managed services / support engagements for existing live assignments, including SLA/KPI ownership
- Full project lifecycle ownership: estimation, technical planning, execution, closure, and transition to steady state
- Strong hands-on knowledge of Agile/Scrum practices, with experience leading multiple Scrum teams or Scrum of Scrums
- Proven track record managing dependencies, budgets, vendors, and resourcing across multiple programs
- Strong stakeholder management experience, including direct client-facing and executive governance reporting
- Hands-on experience with Project management tools, dashboarding tools, and program-level financial/resource tracking
- Experience handling escalations independently and driving resolution across cross-functional and cross-vendor teams

Work Location: In person

📌 Technical Program Manager (India)
🏢 Xerago E-Biz Service
📍 India