Bengaluru, Karnataka
Job Summary

Job description Role Description Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures. Is proactive in owning issues and self-driven. Perform task with minimal or no supervision. Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills. In this role, successful candidate would technically Plan, Build, Run with primary focus on operation and support activities. Availability Management: Troubleshooting, Resolution process and Problem Resolution for Voice-Video and Audio Visual System. Configuration Management: Polycom GS 500/700, HDX-7000,8000, DMA, RMX, TRIO Endpoint configuration. Cisco TP, CUCM, TMS VOIP Phones Polycom, Cisco. AV Devices, Polycom Touch control, Crestron Control, Video Servers, Documentation: Document the modifications and maintain the diagrams, Flow Charts, updated. Document SOPs Knowledge base for various processes Reporting and statistics Problem Management: Analyze the root cause of Video/Network/configuration recurring issues provide the resolution. Prepare the best practices documentation Qualification: Degree preferably engineering, Years of Experience 7-8 Years of relevant experience Skills Must To have Successful candidate must have a fair understanding and Hands-on experience on Polycom GS 500/700, HDX-7000,8000, DMA, RMX, RPRM Cisco VCS,CUCM, TMS, MCU, Skype server, Must Have Experience on AV Infrastructure installation/Implementation, Support and troubleshooting. including Crestron Touch panel, Crestron control system, RealPresence Touch panel, Hands-on experience on Polycom, Cisco and AV systems is must. Experienced with the configuration and support of VoIP communications systems, VoIP phones, SIP trucking, Media servers and VoIP gateways. Hands-on experienced with the configuration and support of Video conferencing systems, Telepresence, Experience with using network diagnostic and monitoring tools for the monitoring, maintenance, and troubleshooting of issues for VoIP, Video systems. Polycom & Cisco and AV Devices Good understanding of QoS markings, codecs, H.323, SIP, UDP, SNMP Protocols is must. Experience with implementing and supporting Workforce Management, Call Recording/Quality Knowhow of network components Routers, Switches, Firewall, H.323Gatekeeper, Gateways, and Media servers, Monitoring, and Forecast Scheduling.



Should have worked in operations handling critical incidents Experience supporting large multi-site voice video networks and complex dial plans. Good experience with reporting and statistics. understanding of Network Management Good Communication Skills Experience using and capturing and analyzing trace. Good To have Experience working with monitoring tools like “ScienceLogic EM7” “Prognosis” Experience working with ticketing system like ServiceNow Certification or Preferences: AVIXA CTS For AV, CCNA collaboration certification Expertise: • 3-5+ years of industry experience in fields relating to technical management of AV environments • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft • Experience of Microsoft Teams / O365 integration • ITIL v3. Foundation a Plus • Cisco - CCNA Video, CCNA Routing & switching an advantage

Key Responsibilities

Job description Role Description Successful candidate would be responsible for troubleshooting and solving critical P2 incidents, perform Critical changes with no failures. Is proactive in owning issues and self-driven. Perform task with minimal or no supervision. Be a team player and also be as a mentor for fellow engineers. Being empathetic and have sound communication skills. In this role, successful candidate would technically Plan, Build, Run with primary focus on operation and support activities. Availability Management: Troubleshooting, Resolution process and Problem Resolution for Voice-Video and Audio Visual System. Configuration Management: Polycom GS 500/700, HDX-7000,8000, DMA, RMX, TRIO Endpoint configuration. Cisco TP, CUCM, TMS VOIP Phones Polycom, Cisco. AV Devices, Polycom Touch control, Crestron Control, Video Servers, Documentation: Document the modifications and maintain the diagrams, Flow Charts, updated. Document SOPs Knowledge base for various processes Reporting and statistics Problem Management: Analyze the root cause of Video/Network/configuration recurring issues provide the resolution. Prepare the best practices documentation Qualification: Degree preferably engineering,



Years of Experience 7-8 Years of relevant experience Skills Must To have Successful candidate must have a fair understanding and Hands-on experience on Polycom GS 500/700, HDX-7000,8000, DMA, RMX, RPRM Cisco VCS,CUCM, TMS, MCU, Skype server, Must Have Experience on AV Infrastructure installation/Implementation, Support and troubleshooting. including Crestron Touch panel, Crestron control system, RealPresence Touch panel, Hands-on experience on Polycom, Cisco and AV systems is must. Experienced with the configuration and support of VoIP communications systems, VoIP phones, SIP trucking, Media servers and VoIP gateways. Hands-on experienced with the configuration and support of Video conferencing systems, Telepresence, Experience with using network diagnostic and monitoring tools for the monitoring, maintenance, and troubleshooting of issues for VoIP, Video systems. Polycom & Cisco and AV Devices Good understanding of QoS markings, codecs, H.323, SIP, UDP, SNMP Protocols is must. Experience with implementing and supporting Workforce Management, Call Recording/Quality Knowhow of network components Routers, Switches, Firewall, H.323Gatekeeper, Gateways, and Media servers, Monitoring, and Forecast Scheduling. Should have worked in operations handling critical incidents Experience supporting large multi-site voice video networks and complex dial plans. Good experience with reporting and statistics. understanding of Network Management Good Communication Skills Experience using and capturing and analyzing trace. Good To have Experience working with monitoring tools like “ScienceLogic EM7” “Prognosis” Experience working with ticketing system like ServiceNow Certification or Preferences: AVIXA CTS For AV, CCNA collaboration certification Expertise: • 3-5+ years of industry experience in fields relating to technical management of AV environments • Certification from respected vendors, Poly, Crestron (CTS), AMX, Cisco, Microsoft • Experience of Microsoft Teams / O365 integration • ITIL v3. Foundation a Plus • Cisco - CCNA Video, CCNA Routing & switching an advantage

Other Requirements
1. Microsoft Certified: Up-to-date Desktop Administrator Associate (Optional But Valuable).
2. Itil Foundation Certificate In It Service Management (Optional But Valuable)
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📌 Senior Administrator - Telepresence,Microsoft Intune (India)
🏢 HCLTech
📍 India