Key Job Details

Location : WFO (Mumbai)

Level : Mid-level & Senior

Employment type : Full Time

Job Description

Provide Implementation and post go-live support on

- BMC Helix ITSM
- CMDB, Asset Management
- Integration
- DWP, Smart IT, PWA
- Helix Dashboard

Primary Skill (Must Have)

- Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)
- Experience in Data migration, Integration, ETL
- Build complex service catalog and Helix Dashboard reports
- Build integration using REST API, Web service, ETL spoon client
- Experience in configuring, implementing CMDB and asset management

Nice to Have

- Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes
- Helix GPT configuration and build

Experience Required

- 5-8 Years (L3)
- 8-12 Years (L4)

Key Responsibilities

- Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)
- Configuration of client gateway
- Experience to load foundation, process and transactional data using ETL jobs
- Experience in configuring, implementing CMDB and asset management
- Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods
- Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions
- Experience in customization and enhancement in ITSM, Innovation suite and PWA application
- Experience to build complex workflow in Digital workplace advanced
- Experience in BMC Helix ITSM implementation build, data load and customization
- Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.
- Strong Experience to work on ITSM application like Incident Management, Change management, Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard
- Experience to create service catalog, workflow in Digital workplace. Strong Experience on the DWP & DWP catalog space
- Experience to load Foundation, process and transaction data using UDM or AI Job
- Experience to configure approval, assignment, notification engine workflow
- Experience to develop and enhance AI jobs
- Knowledge of ITIL framework and best practices in IT service management.
- Strong knowledge on Remedy Workflow, active link, escalation,



innovation suite development
- Working knowledge to customize Smart IT and PWA screen
- Implement Helix GPT, Chatbot and live chat
- Excellent problem-solving and troubleshooting skills.
- Effective communication and teamwork abilities.
- BMC ITSM certifications is plus.
- Hands-on Remedy custom application experience. Experience in customization/workflow creation
- Experience working with CMDB (Data structure and the jobs), reconciliation, normalization
- Working knowledge of integration with BMC client management
- Experience in other integration methods (SOAP, REST,FTP, web services, DB connection, etc)
- Experience in building reports in Helix Dashboard
- Detail oriented and experience working in a production environment using change control practices, creating, and working under technical project plans and timelines.
- Strong written and verbal communication skills are required.
- Adaptability and willingness to learn.

Key Job Details

Location : WFO (Mumbai)

Level : Mid-level & Senior

Employment type : Full Time

Job Description

Provide Implementation and post go-live support on

- BMC Helix ITSM
- CMDB, Asset Management
- Integration
- DWP, Smart IT, PWA
- Helix Dashboard

Primary Skill (Must Have)

- Experience to Implement ITSM, CMDB on Helix SaaS end to end (At least 1 project)
- Experience in Data migration, Integration, ETL
- Build complex service catalog and Helix Dashboard reports
- Build integration using REST API, Web service, ETL spoon client
- Experience in configuring, implementing CMDB and asset management

Nice to Have

- Experience with infrastructure platforms components hosting Helix, along with Docker and Kubernetes
- Helix GPT configuration and build

Experience Required

- 5-8 Years (L3)
- 8-12 Years (L4)

Key Responsibilities

- Extensive experience with BMC Remedy/Helix ITSM Core (Smart IT, PWA, Innovation studio, Asset, Incident, Problem, Knowledge, Change, Release Management, DWP, Helix Dashboard)




- Configuration of client gateway
- Experience to load foundation, process and transactional data using ETL jobs
- Experience in configuring, implementing CMDB and asset management
- Experience in configuring CMDB reconciliation, normalization, data load using ETL and OOTB methods
- Experience in setting up complex integration of BMC ITSM with On-premise and cloud solutions
- Experience in customization and enhancement in ITSM, Innovation suite and PWA application
- Experience to build complex workflow in Digital workplace advanced
- Experience in BMC Helix ITSM implementation build, data load and customization
- Proficiency in BMC Helix ITSM development, including form and workflow development, field and schema design, and integration.
- Strong Experience to work on ITSM application like Incident Management, Change management, Problem management, CMDB, Smart IT, Knowledge management, Helix Dashboard
- Experience to create service catalog, workflow in Digital workplace. Strong Experience on the DWP & DWP catalog space
- Experience to load Foundation, process and transaction data using UDM or AI Job
- Experience to configure approval, assignment, notification engine workflow
- Experience to develop and enhance AI jobs
- Knowledge of ITIL framework and best practices in IT service management.
- Strong knowledge on Remedy Workflow, active link, escalation, innovation suite development
- Working knowledge to customize Smart IT and PWA screen
- Implement Helix GPT, Chatbot and live chat
- Excellent problem-solving and troubleshooting skills.
- Effective communication and teamwork abilities.
- BMC ITSM certifications is plus.
- Hands-on Remedy custom application experience. Experience in customization/workflow creation
- Experience working with CMDB (Data structure and the jobs), reconciliation, normalization
- Working knowledge of integration with BMC client management
- Experience in other integration methods (SOAP, REST,FTP, web services, DB connection, etc)
- Experience in building reports in Helix Dashboard
- Detail oriented and experience working in a production environment using change control practices, creating, and working under technical project plans and timelines.
- Robust written and verbal communication skills are required.
- Adaptability and willingness to learn.

📌 BMC Helix ITSM& (India)
🏢 AiRo Digital Labs
📍 India