Key Responsibilities

- Provide first-level technical support to employees for hardware, software, and system-related issues.
- Troubleshoot Windows laptops/desktops, printers, scanners, and other office devices.
- Install, configure, and maintain operating systems, software, applications, and drivers.
- Diagnose and resolve network, Wi-Fi, LAN, internet, and connectivity issues.
- Create and manage employee email IDs, system accounts, and access permissions.
- Maintain IT asset records, including laptops, desktops, printers, accessories, and other equipment.
- Maintain records of laptop/device serial numbers and allocation details.
- Troubleshoot CCTV, cables, adapters, projectors, biometric devices, and other office IT equipment.
- Provide technical assistance during employee onboarding and offboarding.
- Ensure proper data backup and basic system security practices.
- Coordinate with external IT vendors/service providers whenever required.
- Monitor and resolve IT support tickets or employee complaints within the required timeline.
- Maintain proper documentation of IT issues, repairs, replacements, and service history.
- Support management in IT-related administrative and technical requirements.
- Ensure that all company IT equipment is properly maintained and used responsibly.

Required Skills





- Good knowledge of Windows operating systems.
- Basic knowledge of computer hardware and networking.
- Knowledge of LAN, Wi-Fi, routers, switches, and internet troubleshooting.
- Troubleshooting skills for laptops, desktops, printers, and peripherals.
- Basic knowledge of Microsoft Office and email systems.
- Good problem-solving and communication skills.
- Ability to work independently and handle multiple IT issues.
- Valuable documentation and record-maintaining skills.

Qualification & Experience

Education: Diploma / Bachelor's degree in IT, Computer Science, or a related field.

Experience: 2–3 years of experience in IT Support, Help Desk, Desktop Support, or a similar role.

Preferred: Candidates with experience in corporate/office IT support will be preferred.

Key Performance Indicators (KPI)

- Timely resolution of employee IT issues.
- Minimum downtime of office IT systems.
- Proper maintenance of IT assets and records.
- Timely onboarding/offboarding IT support.
- Effective network and hardware troubleshooting.
- Employee satisfaction with IT support services.
- Proper coordination with IT vendors and service providers.

Pay: ₹20,000.00 - ₹25,000.00 per month

Work Location: In person

📌 IT Support Specialist (India)
🏢 Ampero Motors Private
📍 India