Company Name: LMES Academy Private Limited

Website: https://lmes.in/

LinkedIn: https://www.linkedin.com/company/lmes-academy/mycompany/

Role: Operations Executive

Experience: 0.6 Year to 3 Years (Freshers can also apply)

Location: Pallavaram, Chennai

Shift: Rotational Shift

Role Description:

The “Operations Executive” will be responsible for onboarding enrolled

students, monitoring payment processes, sharing class schedules, and collaborating

with both the support and sales teams. This role is essential for ensuring a smooth

operational flow and maintaining high levels of student satisfaction. The ideal

candidate should be comfortable communicating in Telugu and Hindi, and should

be a natural problem solver who continuously strive to provide excellent customer

service and extraordinary customer satisfaction.

Roles and responsibilities:

1. Support day-to-day operational activities to ensure smooth execution of

academic and support processes

2. Using customer relationship management software (CRM) to document

customer interactions

3. Solving Queries through Calls, Emails and Chats

4. Act as a bridge between operations, support, and academic teams for issue

resolution

5. Coordinate with internal stakeholders to track, resolve,



and close escalations

within defined timelines

6. Ensure adherence to internal processes, SLAs, and quality standards

7. Support batch coordination, scheduling, and operational follow-ups when

required

8. Resolving escalated customer issues

Qualification:

1. Should have Minimum 1 Year of experience in Operations / Support role.

2. Comfortable speaking in Telugu and Hindi (mandatory)

3. Strong communication and interpersonal skills to effectively interact with

customers

4. Ability to handle multiple tasks and work in a fast-paced environment

5. Proficiency in using Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

6. Strong problem-solving and decision-making abilities.

7. Ability to handle escalations calmly and professionally

8. Willingness to work in a fast-paced, agile environment

What We Offer

- Opportunity to work with a growing education organization
- Exposure to operations, support, and stakeholder management
- Learning and growth opportunities in the EdTech domain

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

- Flexible schedule
- Paid sick time
- Provident Fund

Work Location: In person

📌 Operations Executive (Telugu & Hindi Speaking) (India)
🏢 LMES Academy Pvt.Ltd.
📍 India