We are looking for an experienced Customer Care & Phone Sales Executive to join our team and handle US customers for an international women's clothing and fashion e-commerce brand.

The ideal candidate must have 2–4 years of relevant experience, strong experience handling US clients, and proven hands-on experience in phone-based sales and customer support. Candidates who have previously worked with an international clothing, fashion, apparel, or e-commerce brand will be strongly preferred.

This is a US-shift role, requiring excellent spoken English, confidence on customer calls, and the ability to convert customer interactions into sales.

Key Responsibilities

- Handle inbound and outbound calls with US customers professionally and confidently.
- Provide excellent customer support regarding products, sizing, availability, orders, shipping, returns, exchanges, and payments.
- Understand customer requirements and recommend suitable dresses/products.
- Actively identify sales opportunities during customer calls and convert inquiries into orders.
- Follow up with customers who have shown interest in products but have not completed their purchase.
- Handle customer objections and provide appropriate product recommendations to close sales.
- Maintain a high level of customer satisfaction while achieving sales targets.
- Communicate product details, pricing, promotions, sizes, colors, and availability accurately.
- Handle difficult or escalated customer situations professionally.
- Maintain accurate customer and order information in CRM/customer support systems.




- Coordinate with internal teams regarding orders, inventory, shipping, returns, and customer issues.
- Maintain proper call records and daily sales/customer service reports.
- Consistently meet assigned call, conversion, customer service, and sales KPIs.

Mandatory Requirements

- 2–4 years of relevant experience in Customer Care, Telecalling, Inside Sales, Phone Sales, or Customer Service.
- Must have prior experience handling US customers/clients.
- Must have previously worked in a US shift / US night shift.
- Must have proven experience in phone-based sales.
- Must have experience working with an international clothing, fashion, apparel, or e-commerce brand.
- Excellent spoken English and communication skills are mandatory.
- Must be confident speaking with US customers over the phone.
- Strong sales, negotiation, objection-handling, and convincing skills.
- Valuable understanding of customer service and sales processes.
- Comfortable working with CRM, order-management, or customer-support software.

Preferred Background

Candidates who have worked with:

- International fashion/clothing brands
- Women's apparel or dresses
- US-based e-commerce companies
- Shopify/e-commerce brands
- US customer service teams




- Fashion retail or online fashion sales
- Phone-based sales teams serving US customers will be preferred.

Key Skills

Customer Service | US Customer Handling | Phone Sales | Telecalling | Inside Sales | Sales Conversion | Objection Handling | English Communication | US Shift | Fashion E-commerce | Customer Retention | CRM

Who We Are Looking For

We are specifically looking for a candidate with 2–4 years of relevant experience who has already worked with US customers in a US-shift environment and has hands-on experience in phone sales.

Candidates without US customer-handling experience, US-shift experience, or phone-sales experience will not be considered.

Pay: ₹30,000.00 - ₹35,000.00 per month

Application Question(s):

- How many years of relevant Customer Care / Phone Sales experience do you have?

- Have you previously handled customers from the USA directly over phone calls?

- Have you worked in a US shift / US night shift before?

- Have you worked for an international clothing, fashion, apparel, or e-commerce brand? If yes, Please share the brand name.

- Have you handled US customers regarding product inquiries, sizing, orders, shipping, returns, and exchanges?

- How would you rate your spoken English communication when speaking with US customers?

- Have you worked with a CRM, Shopify, order-management system, or customer-support platform?

Language:

- English (Required)

Shift availability:

- Night Shift (Required)

Work Location: Remote

📌 Customer Care & Phone Sales Executive – International Fashion Brand (India)
🏢 Swastika Web Technology
📍 India