Job Summary:

Gokulam Grand Hotel, Trivandrum, a distinguished five-star luxury property, is seeking a dynamic, experienced, and passionate Captain – Food & Beverage Service to join our team. The ideal candidate should have a minimum of 3 to 5 years of experience in luxury hotel operations, with a solid understanding of high-end F&B; service standards. The role will require the Captain to supervise and lead the F&B; service team, ensuring a seamless and exceptional dining experience for guests. A hotel management qualification is mandatory for this role.

Key Responsibilities:

Guest Service & Engagement:

- Provide personalized and exceptional service to guests in all dining areas, ensuring that their needs and preferences are met.
- Lead by example, maintaining the highest standards of service, ensuring guest satisfaction, and handling any guest feedback or complaints professionally and promptly.
- Supervise the food and beverage service process, from greeting guests to post-meal feedback, ensuring every guest experiences excellence.

Team Leadership & Supervision:

- Supervise, train, and guide F&B; service staff, ensuring they adhere to the hotel's service standards.
- Coordinate and delegate duties efficiently, ensuring smooth operation within the team.
- Conduct regular briefings to communicate key information about the day's events, specials, or guest preferences.
- Monitor the performance of the service team, providing feedback, training, and encouragement to maintain high service standards.

Operational Excellence:

- Oversee the daily operation of the restaurant, ensuring that service stations are set up according to hotel standards and that all necessary equipment is in place.
- Ensure that all service staff is well-prepared for service, including proper attire, grooming, and knowledge of menus and beverages.




- Monitor the timing of food and beverage delivery to ensure prompt service without compromising quality.
- Assist in the productive running of banquet and special event operations, ensuring seamless coordination with kitchen and other departments.

Quality Control & Service Standards:

- Maintain a high level of cleanliness and organization in the F&B; service areas.
- Ensure all food and beverage items are served according to the set standards and presentation guidelines.
- Regularly inspect the service areas and dining rooms for cleanliness, safety, and organization.
- Monitor the quality of service delivered by staff, ensuring it meets the luxury standards of Gokulam Grand Hotel.

Inventory Management & Cost Control:

- Assist in managing inventory levels, ensuring that supplies are stocked and equipment is maintained in working order.
- Monitor the consumption of F&B; items and report any discrepancies or issues to the F&B; Manager.
- Help in controlling wastage and ensuring cost-effective use of materials and resources.

Communication & Coordination:

- Act as the point of communication between the kitchen, management, and service team to ensure smooth operations.
- Attend regular meetings to discuss operational matters, guest feedback, and any challenges encountered during service.
- Ensure that any special guest requirements (dietary preferences, allergies, etc.) are communicated clearly to the kitchen team.

Training & Development:





- Provide ongoing training to F&B; service staff on menu knowledge, wine pairing, customer service skills, and upselling techniques.
- Encourage team members to participate in training sessions and workshops to enhance their skills and knowledge.

Qualifications & Skills:

- Educational Qualification: Hotel Management Degree/Diploma from a recognized institution.
- Experience: Minimum 3 to 5 years of experience in Food & Beverage service, preferably in a luxury hotel or fine dining restaurant.
- Technical Skills:
- Strong knowledge of F&B; service standards and luxury dining etiquette.
- Proficiency in handling POS systems and knowledge of restaurant operations.
- Excellent knowledge of menu offerings, wines, cocktails, and other beverages.
- Language Skills: Fluency in English, both written and spoken; knowledge of additional languages is an advantage.
- Leadership Skills: Strong leadership and team management skills, with the ability to motivate and guide the team effectively.
- Personal Attributes:
- Impeccable grooming and professional demeanor.
- Exceptional communication, interpersonal, and problem-solving skills.
- Strong attention to detail, organizational skills, and the ability to work under pressure in a fast-paced environment.
- Guest-centric attitude with a passion for hospitality.

Benefits:

- Competitive salary and performance-based incentives.
- Accommodation and meals provided.
- Health insurance and other employee welfare benefits.
- Opportunities for career growth and advancement within a prestigious hotel brand.
- Staff discounts on F&B; and hotel services.

Job Types: Full-time, Permanent

Pay: ₹18,500.00 - ₹20,000.00 per month

Benefits:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

📌 Captain (India)
🏢 Gokulam Grand Trivandrum
📍 India