Job Description: Operations Manager – Data Operations

Experience Required: 7–9 years
Location: Pune
Function: Data Operations / Platform Operations
Reporting Structure: Senior Operations lead, working across a multi-partner ecosystem

About the Role

We are looking for an experienced Operations Manager to lead end-to-end data operations for a commercial data platform supporting US-based pharmaceutical/life sciences commercial data (HCP, HCO, Payers, Providers, Content, Sales, and Activities data). This is a senior operations role responsible for driving platform stability, governance, and continuous improvement across a complex, multi-partner technical ecosystem — including a managed service execution partner.

The ideal candidate is a hands-on operations leader who can manage production pipelines, drive SLA discipline upstream and downstream, lead incident resolution, and act as the primary operational point of contact across internal and external stakeholders.

Key Responsibilities

Platform & Data Operations

- Own end-to-end operations of the "One Data Platform" covering HCP, HCO, Payers, Providers, Content, Sales, and Activities data domains for the US commercial business.
- Monitor, manage, and support data pipelines built on EMR (S3-based), EKS, DAGs on AWS, Redshift, and PySpark, orchestrated via Control-M.
- Act as the operational lead across the ecosystem, ensuring smooth coordination between internal teams, the managed service execution partner, and business stakeholders.

Incident & Production Management

- Own production issue lifecycle: detection, acknowledgment, root cause identification, and timely resolution of production failures.




- Drive proactive escalation processes to minimize business impacts from pipeline delays or failures.
- Identify and address SLA gaps in upstream file delivery that currently contribute to downstream delays; work with source teams to define and enforce SLAs.

Governance & Timeliness

- Establish and enforce operational governance standards across the platform — timeliness, data quality checks, and process adherence.
- Drive the definition and implementation of observability dashboards to close current monitoring gaps and enable proactive issue detection.

Partner & Stakeholder Management

- Manage the relationship and day-to-day execution oversight of the managed service (MS) execution partner.
- Serve as a senior operations point of contact, providing status updates to both Account Management (AM) and Project Management (PM) stakeholders — internal and client-facing.
- Coordinate across cross-functional and cross-geography teams (India–US) to ensure aligned priorities and issue resolution.

Process Improvement

- Break down operational processes into smaller, manageable phases/milestones to improve visibility and control.
- Drive continuous process improvement initiatives — reducing manual intervention, improving turnaround time, and strengthening platform resilience.
- Build repeatable playbooks/runbooks for common production issues and escalation paths.

Required Skills & Experience





- 7–9 years of overall experience in Data/Platform Operations, with at least 7–8 years in roles managing production data pipelines and cross-functional operations teams.
- Strong working knowledge of:
- AWS EMR, S3, and pipeline development/monitoring within EMR
- AWS EKS, DAG-based orchestration on AWS
- Amazon Redshift
- PySpark
- Control-M (or similar enterprise orchestration tools)
- Experience managing managed service (MS) partners or third-party execution vendors.
- Demonstrated experience handling production incident management — acknowledgment, triage, RCA, and resolution within SLA.
- Experience defining/enforcing SLAs with upstream data providers.
- Familiarity with building or specifying observability/monitoring dashboards for data pipelines.
- Prior experience in commercial pharma/life sciences data domains (HCP, HCO, Payers, Providers, Sales, Content, Activity data) is highly preferred.
- Robust stakeholder management skills — comfortable presenting status updates to both AM and PM audiences, internal and external.
- Willingness to work India hours with overlap into US business hours to support real-time coordination with US stakeholders.

Preferred Attributes

- Prior experience as a Senior Ops lead managing a broader ecosystem of tools, teams, and partners (not just a single pipeline/team).
- Track record of driving governance frameworks and measurable operational improvements (reduced downtime, improved SLA adherence, etc.).
- Strong process orientation — ability to break large operational scopes into phased milestones with proactive risk escalation.
- Excellent written and verbal communication for client-facing status reporting.

Work Location: In person

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