Job Summary

We are looking for a Senior E-Commerce Executive with strong end-to-end knowledge of e-commerce operations. The ideal candidate should be capable of independently managing the complete online sales cycle, including product listing, catalogue management, inventory coordination, order processing, billing, invoice generation, returns, marketplace operations, reconciliation, and MIS/report preparation.

The candidate should have hands-on experience working with e-commerce marketplaces and/or D2C platforms and should be comfortable coordinating with internal teams such as warehouse, accounts, sales, logistics, and customer support.

Key Responsibilities1. Product Listing & Catalogue Management

- Create and manage product listings across e-commerce marketplaces and online platforms.
- Upload product details including product titles, descriptions, images, specifications, pricing, SKU, HSN codes, GST details, etc.
- Maintain accurate and updated product catalogues.
- Manage product variations, attributes, categories, and SKU mapping.
- Identify and correct listing errors, suppressed listings, content issues, and pricing discrepancies.
- Coordinate with the product/content team for images, descriptions, and other catalogue requirements.

2. Order Management

- Monitor and manage orders received through various e-commerce channels.
- Ensure timely order processing, packing, dispatch, and shipment handover.
- Coordinate with warehouse and logistics teams to ensure smooth order fulfilment.
- Monitor pending, cancelled, failed, and delayed orders.
- Track order status and resolve operational issues affecting order fulfilment.

3. Billing & Invoice Generation

- Manage the complete order-to-bill/invoice process.
- Generate customer invoices and e-commerce-related billing documents.
- Ensure correct application of GST, HSN/SAC, discounts, shipping charges, and other applicable taxes/charges.
- Verify billing data against orders and dispatch details.
- Coordinate with the Accounts/Finance team for billing-related queries and corrections.
- Maintain proper records of invoices, credit notes, debit notes, and other relevant documents.

4. Marketplace Operations

- Manage day-to-day operations on platforms such as Amazon, Flipkart, Myntra, Meesho, Shopify, WooCommerce, or other relevant marketplaces.




- Monitor seller dashboards, orders, inventory, pricing, returns, cancellations, and account health.
- Ensure compliance with marketplace policies and operational requirements.
- Resolve marketplace-related issues, tickets, claims, and disputes.
- Monitor marketplace performance and take corrective action where required.

5. Inventory Management

- Monitor online inventory and SKU availability.
- Coordinate with warehouse teams for stock updates and replenishment.
- Ensure accurate inventory synchronization across sales channels.
- Identify stock mismatches, overselling, and out-of-stock issues.
- Maintain proper SKU and inventory records.

6. Returns, Refunds & Claims

- Monitor customer returns, replacements, cancellations, and refunds.
- Coordinate with warehouse and customer support teams for return processing.
- Verify returned products and update relevant records.
- Manage marketplace claims, discrepancies, and deductions.
- Track unresolved returns and refund cases until closure.

7. Reports & MIS

- Prepare daily, weekly, and monthly e-commerce MIS reports.
- Prepare reports covering:
- Sales and revenue
- Orders and units sold
- Product/SKU performance
- Marketplace-wise sales
- Inventory
- Returns and cancellations
- Pending orders
- Billing and invoicing
- Marketplace deductions
- Profitability-related data
- Payment settlements and reconciliation
- Analyse sales data and highlight key trends, issues, and opportunities to management.
- Maintain accurate Excel/Google Sheets-based operational reports and dashboards.

8. Reconciliation & Settlement

- Coordinate with Accounts/Finance for marketplace settlement reconciliation.
- Verify orders, invoices, payments, returns, refunds, commissions, shipping charges, penalties, and other marketplace deductions.
- Identify discrepancies between marketplace reports, internal sales records, and bank/settlement statements.
- Follow up for missing payments, incorrect deductions,



and settlement differences.

9. Coordination & Process Management

- Coordinate with Accounts, Warehouse, Logistics, Sales, Purchase, Customer Support, and Management for smooth e-commerce operations.
- Ensure SOPs and internal processes are followed.
- Identify operational gaps and recommend process improvements.
- Maintain proper documentation and records of all e-commerce transactions.

Required Skills

- Strong knowledge of end-to-end e-commerce operations.
- Hands-on experience in product listing and catalogue management.
- Good understanding of order processing, billing, invoicing, returns, and refunds.
- Knowledge of GST, HSN codes, and basic e-commerce accounting processes.
- Strong knowledge of MS Excel, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIF/SUMIFS, filters, sorting, and basic reporting.
- Experience with e-commerce marketplaces and seller portals.
- Good analytical and problem-solving skills.
- Strong attention to detail and data accuracy.
- Good communication and coordination skills.
- Ability to manage multiple marketplaces and tasks simultaneously.

Preferred Experience

- Experience with Amazon, Flipkart, Myntra, Meesho, Shopify, WooCommerce, or similar platforms.
- Experience with ERP/accounting software such as Tally, SAP, Zoho, or other ERP systems.
- Experience in marketplace settlement reconciliation and invoice/billing processes.
- Experience in preparing e-commerce MIS and management reports.

Key Performance Indicators (KPIs)

- Listing and catalogue accuracy
- Order processing and fulfilment efficiency
- Billing and invoice accuracy
- Inventory accuracy
- Reduction in cancellations and returns
- Marketplace account health
- Settlement/reconciliation accuracy
- Timeliness and accuracy of MIS reports
- Resolution time for marketplace issues and claims

Ideal Candidate

The ideal candidate will be a hands-on e-commerce professional who understands the complete process from product listing → inventory → order → dispatch → billing/invoice → delivery → return/refund → settlement → reconciliation → MIS/reporting and can independently manage day-to-day e-commerce operations with minimal supervision.

Pay: ₹18,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Senior E-Commerce Executive (India)
🏢 BHARAT LIFESPACE
📍 India