Designation: Technical Process Executive/Technical Process Specialist
Experience: 1+ Years
Location: Pune
Shift: Night Shift/Rotational shifts
Service Desk JD
- Excellent communication skills to attend/resolve client issues on calls/chat/mail.
- Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage
- General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing
- Productivity applications like Microsoft office tools.
- Open to work in 24*7 and work from office environment
- Analytical problem solvers who will understand issues and to resolve customer issues
- Problem solving skills and quick thinking to own & resolve customers’ issues independently, thoroughly & efficiently
- Being proactive and show the utmost respect for customer’s time
- Good time management, ensuring all contacts with customers add value
- Work from Office
Must to adhere and non-negotiables:
- Excellent in communication
- Need to work on US shift timings.
- Need to complete specific and dedicated training programs set by the client.
- 24*7 , versatile shifts
- 100% WFO , no hybrid
Pay: ₹300,000.00 - ₹500,000.00 per year
Work Location: In person
📌 Service Desk Analyst (India)
🏢 LanceSoft
📍 India
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.