Academic Administrator / Student Success Coordinator (Remote)Join a Growing Canadian Education Company

Zylor Education is one of Canada's leading tutoring companies. For over 15 years, we have helped more than 10,000 students achieve academic success. As we continue to grow, we are looking for a motivated, organized, and customer-focused Academic Administrator / Student Success Coordinator to join our remote team in India.

This is a full-time work-from-home position where you will work closely with students, parents, tutors, and management in Canada.

Salary: ₹25,000–₹40,000 per month, based on qualifications, experience, communication skills, and overall suitability for the role.

We offer:

- Stable full-time employment
- Competitive salary
- Work-from-home opportunity
- Skilled and supportive work environment
- Ongoing training and support
- Opportunity for career growth within a growing international education company

About the Position

As an Academic Administrator / Student Success Coordinator, you will play a key role in supporting the daily operations of our tutoring company while delivering exceptional customer service to prospective and existing families.

You will be responsible for communicating with students, parents, tutors, and management to ensure our tutoring programs operate efficiently and that every family has an outstanding experience.

Your responsibilities will include:

- Responding to inquiries from prospective parents and students and helping them choose the tutoring program that best meets their needs.
- Conducting telephone and online consultations with prospective families and guiding them through the enrollment process.
- Following up with prospective students and parents regarding enrollment and trial tutoring sessions.
- Scheduling tutoring sessions and coordinating tutor availability.
- Communicating with students, parents, and tutors regarding schedules and program updates.
- Providing administrative support to the management team.
- Maintaining accurate student records and documentation.
- Assisting with day-to-day operational tasks and special projects.
- Working closely with the management team in Canada to support the continued growth of the company.

Excellent spoken and written English communication skills are essential, as you will communicate regularly with Canadian parents and students by telephone, email, and online meetings.

Required Qualifications

- Bachelor's degree
- Excellent spoken and written English




- Strong interpersonal and customer service skills
- Strong organizational and time management skills
- High attention to detail
- Professional telephone and email communication skills
- Comfortable speaking with prospective customers and parents
- Ability to work independently in a remote environment

Preferred Qualifications

- Background in Mathematics, Science, or Education
- Previous administrative, customer service, or sales experience
- Experience working with Canadian or international clients
- Experience using Google Workspace (Gmail, Google Sheets, Google Docs, Google Meet)

Work Schedule

Our administrative team supports students and parents in Canada (Eastern Time).

To ensure continuous coverage, support during vacations and sick leave, and flexibility as our team grows, administrators are expected to be flexible to work in both of the following schedules:

- 9:00 AM – 5:00 PM EST (Eastern Standard Time, Toronto, Canada)
- 2:00 PM – 10:00 PM EST (Eastern Standard Time, Toronto, Canada)

Technical Requirements

Applicants must have:

- High-speed Internet connection (minimum 100 Mbps)
- Modern computer or laptop
- Reliable power backup capable of supporting at least 8 hours of uninterrupted work
- Quiet home office suitable for professional telephone and online meetings

Application Requirements

To be considered, applicants must submit:

- Resume
- University transcripts
- Cover letter explaining why you are interested in joining Zylor Education
- A 5-minute audio recording introducing yourself and discussing.
- Your educational background
- Your work experience
- Why you are interested in this position
- Why you believe you would be an excellent fit for Zylor Education

Applicants who do not provide all required documents AND the audio recording will not be considered.

Please answer all Indeed pre-screening questions as part of your application.

Why Join Zylor Education?

- Work directly with a well-established Canadian education company
- Fully remote work-from-home position
- Stable full time employment
- Friendly, professional, and supportive team setting
- Ongoing training and mentorship




- Opportunity for career growth and increased responsibilities
- Meaningful work helping students achieve academic success
- Be part of a company committed to excellence in education and customer service

Only candidates selected for an interview will be contacted. We thank all applicants for their interest in joining Zylor Education.

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

- Work from home

Application Question(s):

- What was the major or specialization for your highest degree?

Examples: Business, Commerce, Mathematics, Science, Engineering, Computer Science, Education, Other

- Do you speak and write English fluently? Yes / No
- How many years of administrative, customer service, or sales experience do you have?

Less than 1 year
1–2 years
3–5 years
More than 5 years

- Have you previously worked with customers over the telephone? Yes / No

If yes, briefly describe your experience.

- Do you have a reliable high-speed Internet connection, a modern computer, and backup power capable of supporting at least 8 hours of uninterrupted work?

Yes / No

- Do you have a quiet home office suitable for professional telephone calls and online meetings? Yes / No
- Which of the following software applications have you used professionally?

Select all that apply.

Gmail
Google Sheets
Google Docs
Google Calendar
Google Meet
Microsoft Excel
Microsoft Word
CRM software
None of the above

- Please describe your experience communicating with customers by telephone.
- Why would you like to join Zylor Education?
- What do you believe are your three greatest strengths that would help you succeed in this position?
- What are your salary expectations (₹ per month)?
- Why do you believe you are the right person for this position?
- Describe a situation where you had to deal with a difficult customer. What was the situation, what did you do, and what was the outcome?
- Our administrative team supports students and parents in Canada (Eastern Time).

To ensure continuous coverage, support during vacations and sick leave, and flexibility as our team grows, administrators are expected to be flexible to work both of the following schedules:

9:00 AM – 5:00 PM EST (Eastern Standard Time, Toronto, Canada)
2:00 PM – 10:00 PM EST (Eastern Standard Time, Toronto, Canada)

Are you willing and able to work both of these schedules as required? Yes / No

Education:

- Bachelor's (Required)

Work Location: Remote

📌 Academic Administrator (India)
🏢 Zylor Education
📍 India